Reply
Highlighted
Tutor

everyday my nighthawk ax 12 drops internet speeds to 20mbps

first 3 days called for tech support and everytime we just have to reboot the router

Message 1 of 8
Highlighted
Guru

Re: everyday my nighthawk ax 12 drops internet speeds to 20mbps

Well a bit more info is needed.

1. firmware on the router?

2. What modem are you using?

3. Is it happening over wireless and what band? Or is it happening over wired? Or both

4. Is it happening to all devices or just one?

5. Are you using QoS?

6. What speeds do you pay for? What do you get hardwired to the modem? To the router?

7. Did this happen with your old router at all?

CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP
Message 2 of 8
Highlighted
Tutor

Re: everyday my nighthawk ax 12 drops internet speeds to 20mbps

firmware is v1.0.1.8_1.0.39 for RAX200

modem is a cm1200

yes both over the wireless and connected to wired

yes all devices

yes when login to the nighthawk routerlogin and with speedtest.net

we pay for 300 and yes we have no problem with the old router and connected to the modem was just too slow

Message 3 of 8
Highlighted
Guru

Re: everyday my nighthawk ax 12 drops internet speeds to 20mbps

I've noticed that the newer RAX devices firmware has been more beta than final version. I'd try reinstalling the firmware, factory resetting it, and starting back at stock. They seem to have issues whenever updates are done.  

If that doesnt help,you can try downgrading a version on the firmware. 

CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP
Message 4 of 8
Highlighted
Tutor

Re: everyday my nighthawk ax 12 drops internet speeds to 20mbps

ok i'm still dropping down to 20 mbps but not as often i just got my extender and just connected to my rax200 hopefully this will help with keeping up the speed

i also divided up each channel for each person

 

all in all if netgear had better videos not just great ads for videos maybe we wouldn't have problems

Message 5 of 8
Highlighted
Guru

Re: everyday my nighthawk ax 12 drops internet speeds to 20mbps

a couple other things you can try.

1. disable smart connect. It sounds like you did this already.

2. disable wireless ax. Many have reported this helps with issues

CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP
Message 6 of 8
Highlighted
Tutor

Re: everyday my nighthawk ax 12 drops internet speeds to 20mbps

yes i did disabled the smart connect already but i notice that the extender has only 2 channels will this affect the distant of connection

well i'll find out this weekend

as for the wireless ax ill try it later

Message 7 of 8
Highlighted
Guru

Re: everyday my nighthawk ax 12 drops internet speeds to 20mbps


@Motorray wrote:

yes i did disabled the smart connect already but i notice that the extender has only 2 channels will this affect the distant of connection

well i'll find out this weekend

as for the wireless ax ill try it later


what's your extender? You should be able to reinstall your extender to take into account seperating out the SSID's. many prefer the ssids seperate anyway. 

I'd also try speedtesting both wifi channels seperate. On my RAX200 i can get 400-600mbps on 5ghz but my 2.4ghz area is so saturated I'm lucky to hit 40-80mbps

CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP
Message 8 of 8
Top Contributors
Discussion stats
  • 7 replies
  • 876 views
  • 0 kudos
  • 2 in conversation
Announcements