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iMac will not connect to RAX50

Mbarri
Tutor

iMac will not connect to RAX50

iMac running Big Sur 11.5 will not connect to RAX50.  All other devices connect with no issue:  iPad, iPhone, Bose wi-Fi speakers, RainBird irrigation, etc. Cannot establish a Wi-Fi connection with the iMac.

Message 1 of 10
plemans
Guru

Re: iMac will not connect to RAX50

Does it not see the ssid? 

Does it see it but not connect? 

Does it connect but say something like "connected, no internet"

What exact error/issue do you see?

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 2 of 10
Mbarri
Tutor

Re: iMac will not connect to RAX50

Yes, sees SSID, and indicates connected, only error is no Internet connection when attempting to browse.  iMac works fine when connected via ethernet cable directly to cable modem bypassing RAX50.

 

 

Message 3 of 10
plemans
Guru

Re: iMac will not connect to RAX50

What modem/gateway is the RAX connected to?

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 4 of 10
Mbarri
Tutor

Re: iMac will not connect to RAX50

ARRIS SURFboard SB6190

Message 5 of 10
plemans
Guru

Re: iMac will not connect to RAX50

What wireless card is in the imac?

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 6 of 10
Mbarri
Tutor

Re: iMac will not connect to RAX50

Don't know.  this is my Mac, followed by a snapshot of all I see when I follow instructions on how to identify the network card.9949A17B-9732-408F-8299-43DAC0ACFC20.jpeg539A4FA5-6194-486A-9846-B7B9EEC4B363.jpeg

Message 7 of 10
plemans
Guru

Re: iMac will not connect to RAX50

photos have to be approved by a moderator and can take a while.

Or you can click on "choose file" and attach them 1 at a time. 

Have you looked on the Mac forums since this is an issue with only 1 device? 

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 8 of 10
Mbarri
Tutor

Re: iMac will not connect to RAX50

Solved by resetting router to factory settings and redid set up process. All working now. Thanks.

Message 9 of 10
plemans
Guru

Re: iMac will not connect to RAX50

Either way, glad it's working!
Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 10 of 10
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