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Aspirant

"No cases found" in my support portal

I've submitted 2 cases now but when I go to my.netgear.com it does not show any open cases.

How do I check for my open cases?

 

Thanks!
Frank Cano

 

 

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 1 of 4
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NETGEAR Moderator

Re: "No cases found" in my support portal

Hi fcano42, 

 

You should have received an email confirmation with the case number(s)/details. If you did not, please provide me with your email address in a private message. 

 

Christian 

Message 2 of 4
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Aspirant

Re: "No cases found" in my support portal

Hi Christian,

Thanks for your reply. I did receive and email when I opened the case and again when there was a response.

But there was no link in the email to view the response and when I go to check my support it says “no cases”

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 3 of 4
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NETGEAR Moderator

Re: "No cases found" in my support portal

Hi Frank - May you send me a private message with the email address you used to open a support case. 

 

Christian 

Message 4 of 4