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Orbi WiFi 7 RBE973
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rax20

debrasheila
Aspirant

rax20

A site is being blocked on this computer but not on my other one. I am using Windows 10. model ax1800. I reset the router but that did not help.

Message 1 of 13
plemans
Guru

Re: rax20

You have the RAX20? 

What modem/gateway is it connected to? 

What firmware is on it? 

What site is getting blocked? 

Does it say whats blocking it? 

Are you using Armor or parental controls? 

Message 2 of 13
debrasheila
Aspirant

Re: rax20

ARRIS TM1602 MODEM

Optimum ISP

blocked site: epicmychart.optum.com

Error message: DNS_PROBE_FINISHED_NXDOMAIN

no Armor or parental controls

Do not know about firmware

Message 3 of 13
plemans
Guru

Re: rax20

Do you have ipv6 enabled? 

Message 4 of 13
debrasheila
Aspirant

Re: rax20

I do not know what that is

Message 5 of 13
plemans
Guru
debrasheila
Aspirant

Re: rax20

I entered the user name and pw.  Message said connection not private and would not allow me to go further

Message 7 of 13
plemans
Guru

Re: rax20

What is saying not private? (a screen snip helps)

Message 8 of 13
debrasheila
Aspirant

Re: rax20

See link to  error message.

Is it OK that I am using the same computer that has the problem?

Debra

Message 9 of 13
plemans
Guru

Re: rax20

1. a screen snip is better. 

2. that a message coming from windows/your browser. Its not the router blocking it. Try using a different browser or pc/laptop

Message 10 of 13

Re: rax20


@debrasheila wrote:

A site is being blocked on this computer but not on my other one. I am using Windows 10. model ax1800. I reset the router but that did not help.


If both computers are on the same network connected through a single router, then it isn't likely that the router is doing this.

 

They will both see the same settings on the router. A more likely culprit is the Windows PC that is blocking your access.

 

Message 11 of 13
debrasheila
Aspirant

Re: rax20

Thanks.

The problem is the same using a different browser.

Do you have any suggestions where to look? I am running Windows 10.  Security software is Windows Defender and Norton 360.

Message 12 of 13

Re: rax20


@debrasheila wrote:Security software is Windows Defender and Norton 360.

Both PCs?

 


Do you have any suggestions where to look? I am running Windows 10. 

You could try running the Windows Network Troubleshooter.

 

 

Message 13 of 13
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