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No Internet After Connecting GS808E Switch to Home Network
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No Internet After Connecting GS808E Switch to Home Network
I need some expert help. I have spent too many hours resetting things to default, trying to reconfigure things, plugging and unplugging cables, etc. Whilst I have multiple devices in the house, all the PC's in the house are on Windows 10, not that it should matter. Here is my list of components in my home network:
- Modem: Netgear CM600 Cable Modem (service provided by Spectrum)
- Router: Asus RT-AC3200
- Switch: Netgear GS808E (Nighthawk S8000)
Brief history: PC connected directly to modem, works/have internet connection. Router connected to modem/PC connected to router, works both wired and wireless. Introduce the Nighthawk S8000 (or either of the other two switches I have at home), no internet anywhere.
I assumed that adding a switch to the mix, to expand my network would be fairly easy/plug and play. A crappy TrendNET 5-port switch worked previously, when I had AT&T Uverse, and some ports worked on the crappy 8-port Monoprice switch that I had.
Yes, modem is connected to WAN port on router. Yes, port 1 on router is connected to port 8 on switch. I have enabled jumbo frame on the router under "Switch Control" as well. I have tried rebooting and resetting things. I have tried powering up the router first, then the switch, and tried powering up the switch, and then the router. I find it odd that using any of the switches results in the same thing, no connectivity... Every cable is CAT 6e, and are of same manufacturer and length. I'm not a moron, and consider myself to be somewhat tech savvy, but either I'm stupid, or really over thinking this. I'm sure no one is going to have that exact same setup, but perhaps someone has run into a similar issue. I have tried working with tech support from both Netgear and Asus, but they only offer very "basic" suggestions, and say that it "should work". Router is less than a year into ownership, and is on the latest firmware. Modem and switch are under a week old.
Please advise, and let me know if more information is needed. I have 7 devices that I wanted wired, and have nothing to them now. Thank you!
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Re: No Internet After Connecting GS808E Switch to Home Network
Are your devices obtaining IP addresses when the switch is connected? Have you tried running Wireshark to see what's going on the wire?
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Re: No Internet After Connecting GS808E Switch to Home Network
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Re: No Internet After Connecting GS808E Switch to Home Network
You may also need to do some debugging on the PC. As I mentioned before, you should see if your PCs are obtaining IP addresses. This may provide a clue as to whether any traffic is making it through the switch. The GS808E is not a basic, unmanaged switch. It is possible to block traffic given the right settings. You may want to perform a factory reset. The default settings should allow it to operate as a basic switch.
Wireshark is a packet sniffing program that can capture everything that the computer see. This also can shed some light on what's going on. It's kinda hard core, but you did say you were tech savvy. Here's an opportunity to learn a little more about networking.
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Re: No Internet After Connecting GS808E Switch to Home Network
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Re: No Internet After Connecting GS808E Switch to Home Network
And you did previously state that a PC works when connected directly to the modem as well as the router, both wired and wireless. So, it sounds like you have a wired PC.
It's kinda hard to provide help when important details are left out and when the story keeps changing.
I have given a couple of suggestions. Make sure your devices are still getting IP addresses, use Wireshark and reset your switch. I agree that your network is straightforward enough that it should just work. But given that it's not, you'll have to start troubleshooting if you want to get to the bottom of it. Or maybe exchange/return the switch in case you got a bum unit.
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Re: No Internet After Connecting GS808E Switch to Home Network
I didn't imply either, that you didn't attempt to assist. But, the story never changed.
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Re: No Internet After Connecting GS808E Switch to Home Network
Have you tried a different Ethernet cable to connect the switch to the router?
Can you log into the switch? By default, the switch will use DHCP, so you may have to find the switch's IP address by logging onto the Asus. Hopefully, you network isn't so broken that you are still able to log into it.
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Re: No Internet After Connecting GS808E Switch to Home Network
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Re: No Internet After Connecting GS808E Switch to Home Network
If that doesn't work, press the reset button for at least 10 seconds until all of the lights flash. Then try logging in again.
If you still can't get in, then it's time to return the switch.
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Re: No Internet After Connecting GS808E Switch to Home Network
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