2.4 Ghz Digital Frame doesn't work with RBR850 and 2 satellites...

[Orbidude]

I purchased 2 identical digital frames which only work at 2.4 Ghz. I'm using the RBR850 router with 2 satelites. I couldn't send any pictures to the frames no matter what I tried. My brother took one of the frames to his place and everything worked great.

The difference between his router setup and mine is that the RBR850 does not separate 2.4 and 5 Ghz. My brother has the option to choose 2.4 Ghz over 5 which is why he was able to make things work on his end.

How do I separate 2.4 and 5 Ghz on the RBR850 so that I can choose 2.4 Ghz on the digital frame?

Thanks!

[plemans]

are they connected to wifi? 

Are you able to see them on your network? 

What modem/gateway is the orbi connected to? 

[Orbidude]

Hi,

Yes, they are connected to wifi.

I can see them in the network.

The router is connected to a Arris Surfboard S33.

Thanks!

[FURRYe38]

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you

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@Orbidude wrote:

Hi,

Yes, they are connected to wifi.

I can see them in the network.

The router is connected to a Arris Surfboard S33.

Thanks!

---

[Orbidude]

Thanks for the link, FURRYe38. I didn't know about the dedicated forum specifically for the Orbi AX (WiFi 6) products..

[FURRYe38]

No Worries, we'll get this moved for ya.