NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
DeeMe10
Jan 03, 2021Aspirant
5G Authentication error occurred.
Hi. I just purchased Nighthawk AC1900 WiFi Cable Modem Router model C7000v2. It was working fine until 3 days ago. 5G network stop connecting. I got 2 msgs. 1st "Failed to obtain IP address" & 2nd "Au...
DeeMe10
Jan 03, 2021Aspirant
Both don't work.
plemans
Jan 03, 2021Guru - Experienced User
both 2.4ghz and 5ghz? And wired?
You're not being very detailed.
What happens when you factory reset?
Are you able to access the gui through the browser?
- DeeMe10Jan 03, 2021AspirantBoth 2.4ghz and 5ghz don't work including wired connection. 2.4 works just fine on both ends. (WiFi & wired)
- DeeMe10Jan 04, 2021Aspirant2.4ghz works just fine on both ends (WiFi or wired) 5ghz don't work at all including wired connection. I keep getting "Authentication error occurred"
- plemansJan 04, 2021Guru - Experienced User
DeeMe10 wrote:
Both 2.4ghz and 5ghz don't work including wired connection. 2.4 works just fine on both ends. (WiFi & wired)this doesn't make much sense. saying 2.4/5ghz and wired doesn't work but then saying 2.4ghz works fine on both ends (wifi/wired). that's not how it works.
Are you able to access the routers gui through the browser?
- DeeMe10Jan 04, 2021AspirantI meant 2.4ghz works just fine on both ends (WiFi or wired) 5ghz doesn't work at all including wired connection. I keep getting "Authentication error occurred" Can l access "gui?" Yes l can.
- DeeMe10Jan 03, 2021AspirantAfter factory reset? Same thing. Do not work. Are you talking about Netgear genie? If yes than yes, l can use it.