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Forum Discussion
NICKstl2022
Jun 29, 2022Tutor
6700v2 Amber light but modem works fine xifinity
Hi y’all! I’ve got a net gear r6700v2 router. Just moved to Seattle and got Xfinity. I activated my own modem (cm500) which appears to be activated just fine. The router, though, refuses to get that a...
- Jun 29, 2022
Try this.
Factory reset the router and the modem. Push and hold reset for 7-15 seconds on both until their lights change.
After they've fully rebooted, power them back off and disconnect everything from both (even coax from modem). Wait 2 minutes.
Then connect coax back to the modem and power it on.
Wait 2 minutes.
connect the lan cable from the cm500 to wan port on the r6700.
Power the router on and wait 2 minutes.
Then try setup on it.
plemans
Jun 29, 2022Guru - Experienced User
Try this.
Factory reset the router and the modem. Push and hold reset for 7-15 seconds on both until their lights change.
After they've fully rebooted, power them back off and disconnect everything from both (even coax from modem). Wait 2 minutes.
Then connect coax back to the modem and power it on.
Wait 2 minutes.
connect the lan cable from the cm500 to wan port on the r6700.
Power the router on and wait 2 minutes.
Then try setup on it.
NICKstl2022
Jun 29, 2022Tutor
Thank you sooooooo much!! I’m an idiot for not having disconnected the coax, too! You’ve saved me MUCH heartache. Very sincere thanks from Seattle!
- plemansJun 29, 2022Guru - Experienced User
Glad to hear you got it working!
Hope it stays rock solid for you