NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

NICKstl2022's avatar
Jun 29, 2022
Solved

6700v2 Amber light but modem works fine xifinity

Hi y’all! I’ve got a net gear r6700v2 router. Just moved to Seattle and got Xfinity. I activated my own modem (cm500) which appears to be activated just fine. The router, though, refuses to get that a...
  • plemans's avatar
    Jun 29, 2022

    Try this. 

    Factory reset the router and the modem. Push and hold reset for 7-15 seconds on both until their lights change. 

    After they've fully rebooted, power them back off and disconnect everything from both (even coax from modem). Wait 2 minutes. 

    Then connect coax back to the modem and power it on. 

    Wait 2 minutes. 

    connect the lan cable from the cm500 to wan port on the r6700.

    Power the router on and wait 2 minutes. 

    Then try setup on it.