AC1750 Smart WIFI Router - Restarting frequently after firmware Upgrade

[kalyanraju]

Hi Team, I have purchased AC1750 Smart WIFI Router on 6th Dec 2018, it worked fine till the last firmware upgrade. It is restarting quite frequently. Could you please help us. Serial number : 59B3887WA0299 Product: R6400v2

[michaelkenward · Accepted solution]

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@kalyanraju wrote:
Product: R6400v2

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It is an R6400v2. AC1750 is a wifi speed.

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

Have you tried a factory reset?

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

If you visit the support pages:

Support | NETGEAR

you can feed in your model number and find the documentation for your hardware.

It will also have any firmware and drivers for your device.

Look for the model number on the label on the device.

Check the section in the manual on updating the firmware.

Check the troubleshooting section in the manual.

[michaelkenward · Accepted solution]

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@kalyanraju wrote:
Product: R6400v2

---

It is an R6400v2. AC1750 is a wifi speed.

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

Have you tried a factory reset?

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

If you visit the support pages:

Support | NETGEAR

you can feed in your model number and find the documentation for your hardware.

It will also have any firmware and drivers for your device.

Look for the model number on the label on the device.

Check the section in the manual on updating the firmware.

Check the troubleshooting section in the manual.

[kalyanraju]

Hi Team, 

As per my initial validation, AC1750 Smart WIFI Router is power cycling continuously if i connect iPad2 to the wifi broadcasted by the router. Could you please guide me steps to connect iPad2 with iOS 9.3.6. to the wifi provided by AC1750 Smart WIFI Router

Router firmware version - V1.0.4.84_10.0.58

iPad2 -  iOS 9.3.6. 

[michaelkenward]

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@kalyanraju wrote:

As per my initial validation, AC1750 Smart WIFI Router is power cycling continuously if i connect iPad2 to the wifi broadcasted by the router. Could you please guide me steps to connect iPad2 with iOS 9.3.6. to the wifi provided by AC1750 Smart WIFI Router

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Read  my response  – there is no such things as an AC1750.

You can say the same thing over and over again, but without adding some useful information you are not going to get much further.

If you want Netgear to respond, use the official support system.

Contact NETGEAR Support

This place is essentially user-to-user.

Good luck.

You can help people to help you by providing the information suggested in this forum's header:

Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

They are there for a good reason.

[kalyanraju]

Thank you very much for the response, I have added the model details 

As gone through the comments, I have downgraded the router firmware to "V1.0.3.66_10.0.50" from "V1.0.3.66_10.0.58" but still issue persists.

Attached the screen shot my "http://www.routerlogin.net/" - downgrade firmwre screenshot. Kindly let me know if need to share any more details. I looking for solution to access the internet on iPad2 using wifi broadcasted by router 

iPad2 with iOS v9.3.6

Current Router FirmwareVersion : V1.0.3.66_10.0.50

Router Model : R6400v2

[kalyanraju]

Yes, I did factory reset but still its the same issue.

Its working fine with other apple products expect iPad2 with iOS v.9.3.6.

[kalyanraju]

Thank you, hot fix firmware update fixed the issue.

Firmware Verssion working: 

V1.0.4.94_10.0.69