Ac2300 R7000P cant connect to reolink battery operated camera

[Mikecc419]

Had a older N600 router that worker fine with camera have checked everything Reolink has suggested except for this.
Cause 7. The Wi-Fi frequency is out of supported range
Solution: Please set the router's Wi-Fi frequency to 20MHz, 40MHz or 20MHz/40MHz mixed. Please note 80MHz isn't supported by Reolink cameras
How do I check this, and thanks

[plemans]

the R7000P only supports 20/40hz for the 2.4ghz channel.

What firmware is on the router? 

What gateway/modem is it connected to? 

what issue do you run into during setup? 

What camera is it? 

when you're setting it up, is your phone connected to 2.4ghz?

What 2.4ghz channel are you using on the router? 

[Mikecc419]

Yes phone is on 2.4, have the 5g turned off on router and forgotten on phone, the firmware I do really know but it does have latest updates per the genine.the camera I using is a reolink argus eco. The problem I run into is when adding the camera after factory reset and deleting from app, when adding the camera I get to the connecting to router it tries for about a minute the says wifi connection failed

[Mikecc419]

The gateway modem is what was supplied by spectrum same modem was in use on the older n600 router all that us new is the ac2300 nighthawk

[plemans]

Log into the router through the browser. The status page should have the firmware. 

Plus you can check which channel you're using for 2.4ghz to broadcast on. 

also, check the ssid/password. make sure there isn't any special characters/spaces in the ssid/password. 

I've seen IoT devices with issues using them. 

[Mikecc419]

I have tried the reolink suggested channels 1, 6 and 11 and yes have checked passwords for characters, what firmware should I be looking for, the latest version or what.
Thanks for your input

[plemans]

The reason I ask is since netgear added armor to the R7000P, there's been a few devices with issues. 

The lastest version is 1.3.2.134

the one I usually recommend if people are having issues is 1.3.0.20

any firmware changes I recommend be done over a hardwired connection followed by a factory reset and a clean install (not using a backup config)

[Mikecc419]

Thank you I will check when I get back home

[Mikecc419]

Went back to the old router camera woundnt connect to it either. Bout a new camera all is well now