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Armor subscription is active but doesn’t show up in app to manage

Emmylou083
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Armor subscription is active but doesn’t show up in app to manage

I recently upgraded to the RBR750. I had both my SPC and armor subscriptions transferred to the new router. Both show as active, but when I go to subscription in the app, the only one shown is SPC. I have uninstalled and reinstalled the app. Firmware is up to date as well. I need to be able to manage my armor subscription.

Netgear support so far, has not been much helpz
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Re: Armor subscription is active but doesn’t show up in app to manage


@Emmylou083 wrote:
I recently upgraded to the RBR750. I had both my SPC and armor subscriptions transferred to the new router. Both show as active, but when I go to subscription in the app, the only one shown is SPC.


Armor has its own bolt hole:

 

NETGEAR Armor - NETGEAR Communities

 

You could also try there.

  

 

 

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