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Forum Discussion
Bought a used r8500..having issues setting it up
I purchased a used a R8500 today and went onto set it up. Put my Rogers modem into bridge mode and then went onto setup the router. I factory rested the fouter in case the other persons setting was s...
You can update it manually while its not online.
How do I manually update the firmware on my NETGEAR router? | Answer | NETGEAR Support
disconnect if from the modem, reboot it, and try the manual update.
If it doesn't work, we can always try tftp or nmrpflash.
Can you explain to me step by step if possible as I can not login to the router via routerlogin or anything
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through. Its using a tftp client but its just an example of how it works/goes. Use the built in windows tftp.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
Thanks for the help guys. I have given up and and have emailed Netgear to see if they can help me out as I was th eonly one that registered the device. Previous owner did not.
tester2011 wrote:
Can you explain to me step by step if possible as I can not login to the router via routerlogin or anything
Why not? What prevents you?
Reading this long discussion I can see that you got off to the wrong start from the off. As you still seem to be having trouble, let's try again.
The following process does not rely on any connection to the Internet. While you are at it, ignore the wifi. All you need is the ability to plug the router into the LAN port on a PC.
The first move is to factory reset the R8500.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
If that doesn't work, then try this:
- Press reset for 30 seconds
- Keep pressing reset while removing power
- Keep pressing reset for another 30 seconds while apply power
After you have done that, look at the power LED. If it is solid white, the things is OK. If it is blinking white, The firmware is corrupted. That means you need special measures to mend it:
How to upload firmware to a NETGEAR router using Windows TFTP | Answer | NETGEAR Support
Before you do that, download the latest firmware and use that for the TFTP process.
Now you can begin the installation process.
So far you haven't needed any Internet connection. This is where you can start playing with that. Dig out the Quickstart guide for the router and do what it says to connect things together.
Here it is important to do things in the right order.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
It is all very simple and straightforward. Do not overthink the process. Do not try skipping any steps. And do it all in the correct order.
This is the same as shadowsports and plemans have explained, but they had to do this before they knew all of the factors at your end. (This only became clear as the conversation progressed.) If the process fails at any stage, look at the LEDs on the thing. They will tell you where things are going wrong.
- Thanks for jumping in to help.
What prevents me is the router rebooting itself in a minute. It will not let me do anything. I have tried the no internet connection method and I cannot get to the router at all. Ftp method also failed. - Greetings,
After power cycling and allowing the router to start fully (1-2 min) what do the LEDs indicate?
The power LED is what we're most interested in.
After boot it should be solid white. If it continues to blink white or is solid amber, the FW is most likely corrupt. A problem with the routers power supply can also cause erratic behavior but typically I would suspect a problem with its firmware first. The power led is AMBER.
The other thing is I contacted Netgear support and they need the reciept for the unit for the warranty. The warranty is valid until next year of March. But I have no way of obatining a receipt or contacting the seller as he deleted hsi facebook account after selling me the unit.
This is what the warranty page shows me:
Product: R8500 Serial Number: ************ Country of Purchase: Canada Puchased on: 2021-02-26 Registered on: 2021-02-26
Standard Product Warranty * Hardware Warranty: Available till 2022-02-26 Chat Support: Available till 2021-05-27 Phone Support: Available till 2021-05-27 Email Support: Available till 2021-05-27 Power Supply Warranty: Available till 2022-02-26 Accessories Warranty: Available till 2022-02-26
tester2011 wrote:
The power led is AMBER.
The thing is bust.
You were sold a pup.
tester2011 wrote:
The other thing is I contacted Netgear support and they need the reciept for the unit for the warranty. The warranty is valid until next year of March. But I have no way of obatining a receipt or contacting the seller as he deleted hsi facebook account after selling me the unit.
Warranties are not transferable.
You either put it down to experience and write off the purchase, or persevere with TFTP.
How to upload firmware to a NETGEAR router using Windows TFTP | Answer | NETGEAR Support
This also explains how to tell Windows to use TFTP on your PC.
TFTP isn't the easiest operation, so if you are forced to use it you could try a web search for videos that guide you through the process.
For example:
Different device, but the approach is the same.
The good news is that TFTP has rescued many a dead device.
TFTP did not do the job so I will be resorting to the USB_TTL cable method. Netgear support has been no help. There was wwarranty on the unit and the correspindant who emailed me decided to ask me for a photo of the serial number in order to transfer the unit to me and then at the same time ceasing the warranty after transfer. I've emailed them back and no response, been 3 days.
Never buying a Netgear again!
tester2011 wrote:
There was wwarranty on the unit and the correspindant who emailed me decided to ask me for a photo of the serial number in order to transfer the unit to me and then at the same time ceasing the warranty after transfer.
I'm surprised they even offered. Warranties don't usually transfer.
tester2011 wrote:
Never buying a Netgear again!
You bought used. Heaven only knows what damage the original owner had done to the thing. Maybe that's why they sold it.
Having tried numerous steps to resolve the issue my router is now stuck on solid white. Power LED is white and another 4 LEDS. I have removed the board from the case.
Is it looking good for me? Before it was just AMBER power led light and would reboot.
tester2011 wrote:
Is it looking good for me? Before it was just AMBER power led light and would reboot.
Looks OK, although, not knowing what those other four LEDs are, no guarantees.
