Orbi WiFi 7 RBE973
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Broke the router with updates 6220

Tommymsw
Follower

Broke the router with updates 6220

Apparently Netgrear sabotages their old products. They removed many fesatures from my router. They removed parental control. Their website still acts like it has it, but their instructions say to use the "genie" app (that no longer exists) and the Nighthawk app has no parental controls. When I am in the browser router settings and hit "parental controls" it just takes me to their website where they tell you all about how it would work if they didn't remove it. their instructions again on that page, tell you to use Genie (that no longer exists). I get when a company does not keep up on their updates (they want you to buy new stuff), but to sabotage their old products by updateing them to REMOVE features? That is disgusting. 

Model: R6220|AC1200 Smart WiFi Router with External Antennas
Message 1 of 4
DarrenM
Sr. NETGEAR Moderator

Re: Broke the router with updates 6220

You will need to use OPENDNS here is a link to this.

 

https://support.opendns.com/hc/en-us/articles/360037648951

 

DarrenM

Message 2 of 4
SHARONDA
Aspirant

Re: Broke the router with updates 6220

Netgear Sabotaged my router . I paid a professional to come out and look at it And he told me only the Router company could have done it . My warranty ran out 3 weeks ago And now they won't Help me without selling me a new warranty . Piece of **bleep**. I'll never buy netgear again!!
Message 3 of 4
DarrenM
Sr. NETGEAR Moderator

Re: Broke the router with updates 6220

After you tried to recover the router by reflashing the firmware via TFTP?

 

 

https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client

 

DarrenM

Message 4 of 4
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