Orbi WiFi 7 RBE973
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C6300 cannot login to Genie

rangerbob
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C6300 cannot login to Genie

Cannot login to Genie. I enter user name and password which fails. Then I am asked 2 security questions for password recovery request... 1) what is name of first netgear device owned and 2) what is name of youngest sister. I have no idea what first netgear device was and I have no sister. I have never entered these answers for security reasons before. What do I do now???

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plemans
Guru

Re: C6300 cannot login to Genie

Now you factory reset to get back to defaults. 

If you don't know your password and didn't setup the password recovery option (or don't remember the answers) then you'd need to reset to get it back to the default admin/password option. 

Push and hold reset fo r7-15 seconds while the router is powered on. then follow the install guide

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