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Forum Discussion

traveler72's avatar
Nov 13, 2020
Solved

Can no longer get internet access to my tvs using Nighhawk X6 AC3200

Hey guys, as of yesterday my tv's (ALL 3 of them) can no longer access the internet thru my Nighthawk AC3200.   I have connection to the router but not the internet.... Can anyone give me some insight on why and what I need to do to get it to work again.    I am able to hit the internet with my other devices...Iphone, computer, watch, tablet  Just not the TV's, they worked the day before and now bam none will connect. 

 

On the router I did the following trying to trouble shoot:

 

- Rebooted

- Factory Reset

- verifed firmware was up todate

- verified time zones

- Reset TV's multiple times

- unplugged Router and let set for several hours

 

Please help! 

 

Thanks in advance!   

 

  • plemans's avatar
    plemans
    Nov 13, 2020

    If its connecting, try a different dns server for the router. 

    try googles at 8.8.8.8  or 8.8.4.4

     

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Which firmware version are you on? 

    What modem/gateway do you use? 

    do they work hardwired in? is it only wireless they don't work?

    Is it specific apps that don't work or all of the apps?

    • traveler72's avatar
      traveler72
      Tutor

      Firmware Version V1.0.4.62_10.1.74

       

      I have fixed wireless service, as I live in the country. :)   I called my IP and he verified he sees no issues on his end and sees data flowing when I am on my computer.

       

      As for the TV's I have not hardwired, but they did access the internet when I connected them to the hotspot on my phone.  I could stream like I normally do.

       

      On the TV I go thru the settings to connect to wireless network  and it connects to the Router with no issue, it just says no internet connection.    But the router does have internet connection...as my laptop and other devices are running that way.   Also the light on the Router says there is internet connection.

       

      It is just the TV's and they all stopped connecting to the internet at the same time.   Again all can connect to the Router just no internet connection.

       

       

      • plemans's avatar
        plemans
        Guru - Experienced User

        If you connect your router in ap mode, do your devices still work? 

        Some of the antenna setups use a centrally located router at the broadcast location. this can cause a double nat issue.