Orbi WiFi 7 RBE973
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Can see wifi and conect but no internet

Sunshineqaf22
Aspirant

Can see wifi and conect but no internet

So I Got The Modem WiFi Router Combo.  I can See the WiFi and connect to It but It says no Internet.  I have followed all the troubleshooting and unless I'm connecting a computer It isn't Allowing Internet.  I'm Frustrated As Hell

Model: C6300BD-1CXNAS|Docsis 3.0 AC1750 Cable Modem Router
Message 1 of 7
plemans
Guru

Re: Can see wifi and conect but no internet

who's your isp?

did you get it activated through your isp? 

do you have a screen snip of the modems cable connection page and event logs? 

Do wired devices work?

Message 2 of 7
Sunshineqaf22
Aspirant

Re: Can see wifi and conect but no internet

You thru out a lot of rapid fire questions there.  All the computers connected to wifi no problem only phone and Tv's will not connect.  I followed all the suggestions for troublshooting and netgears suggestions but none work.  It just will not allow anything other than computer to have internet access.

Message 3 of 7
plemans
Guru

Re: Can see wifi and conect but no internet

So computers connecting to wifi work fine? 

Have you connected more than 1 computer to the wifi? 

What error do the phones/tv give you when you're trying to connect? 

Does the tv connect if you connect it with a ethernet cord?

Message 4 of 7
Sean901
Tutor

Re: Can see wifi and conect but no internet

Similar issue here all weekend. Some devices connected fine, yet on others told there's no internet connection. Same system connects then gets thrown off internet even while other connected devices are fine. Power cycled all systems repeatedly, no change. Feels a lot like there's bugs in the firmware update that need to be addressed. 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 5 of 7
plemans
Guru

Re: Can see wifi and conect but no internet

The RBR50 is a different device from a C6300. Once a mesh system and the other is a modem/router combo device. I'd encourage you to start your own thread in the orbi forum
Message 6 of 7
Sean901
Tutor

Re: Can see wifi and conect but no internet

Understood. Thanks for the tip. Already have a post over there and wasn't paying attention to which subforum / device folder this was in. Cheers. 

Message 7 of 7
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