Can't restore router firmware after update failure

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jallington59 wrote:

Router purchased in April 2020

Worked for 3 or 4 months.

Netgear alerted me via email that i needed to do a firmware upgrade.  Included instructions on doing so via Nighthawk App.

I ran the suggested upgrade three times and got three failures.

Router went kaput - only power light showing.  Evidently the Firmware is corrupted.

After several hours trying to fix by downloading firmware to computer and trying a TFP transfer.  No luck.  It's toast.

 

4 month old router is toast.  Service ended at 3 months.

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Perhaps a glimmer of hope, but assuming you've exhausted all options, if you purchased it brand new from a authorized/legit retailer, you have a 1 year warranty (90 day tech support), so you should be able to get an RMA/replacement under warranty if it's failed.

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jallington59 wrote:

Router went kaput - only power light showing. 

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Showing what?

Colour? (White/Green/Orange?)

State? (Steady/Flashing?)

These things matter.

jallington59 This was the first and last time that I use the Nighthawk app to update firmware on a router. After this experience, I am sticking with manual firmware loads from a PC.  I own all three versions of the R6700. (I use the v2 as a wireless bridge and keep the v1 as a cold backup.  It is what I am using now that the v3 is a brick.)  I never had an issue with Netgear's firmware upgrades until I tried it through the app. The v2 has been going strong for 3 years and the v1 worked great for four years before it started requiring weekly reboots.  (Though this may be due to a sudden growth in wireless devices in my house putting a bigger strain on the network.)  This is why I replaced it with the v3.  Hopefully, this issue with the v3 is one-time, and isn't indicative of quality issues with this version of the unit.