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Forum Discussion
RocketDesigner
Aug 15, 2020Aspirant
Can't restore router firmware after update failure
I tried updating my R6700v3 via the Nighthawk app, and the app displayed an update failed message. I walked over to the router and all the LED lights were on. I have a computer that has a wired conne...
jallington59
Aug 16, 2020Aspirant
Router purchased in April 2020
Worked for 3 or 4 months.
Netgear alerted me via email that i needed to do a firmware upgrade. Included instructions on doing so via Nighthawk App.
I ran the suggested upgrade three times and got three failures.
Router went kaput - only power light showing. Evidently the Firmware is corrupted.
After several hours trying to fix by downloading firmware to computer and trying a TFP transfer. No luck. It's toast.
4 month old router is toast. Service ended at 3 months.
rinthos
Aug 16, 2020Luminary
jallington59 wrote:Router purchased in April 2020
Worked for 3 or 4 months.
Netgear alerted me via email that i needed to do a firmware upgrade. Included instructions on doing so via Nighthawk App.
I ran the suggested upgrade three times and got three failures.
Router went kaput - only power light showing. Evidently the Firmware is corrupted.
After several hours trying to fix by downloading firmware to computer and trying a TFP transfer. No luck. It's toast.
4 month old router is toast. Service ended at 3 months.
Perhaps a glimmer of hope, but assuming you've exhausted all options, if you purchased it brand new from a authorized/legit retailer, you have a 1 year warranty (90 day tech support), so you should be able to get an RMA/replacement under warranty if it's failed.
- jallington59Aug 16, 2020Aspirant
Great advice. I will give it a shot.