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Cannot connect after newest firmware update for Microsoft Surface Pro 3

Maximillion
Aspirant

Cannot connect after newest firmware update for Microsoft Surface Pro 3

Hi, I have upgraded my Surface Pro 2 to Windows 10... had no issues connecting to R7000 on 5G band. After upgrading the R7000 firmware to the latest version (V1.0.4.30_1.1.67) I am now having issues connecting on the 5G band. Tablet must be adjacent to the router to connect on 5G band however once connected is connection is maintained at a distance (approx 50 feet). However if I choose the 2.4GH band I have no problem establishing initial connection at a distance. Is anyone else experiencing this issue and is there any fix?

 

Thanks!

Message 1 of 11

Accepted Solutions
Maximillion
Aspirant

Re: Cannot connect after newest firmware update for Microsoft Surface Pro 3

Thanks a bunch, I went through all the processes of "Factory Reset" and that certainly didn't help. I took your advice and instructions on reverting back to 1.0.4.28 and it worked like a charm!

I now connect my Surface tablet automatically at a distance of 50 feet or so through 3 walls out on my deck (as far as I've ventured so far) no problemo!

With the latest firmware I had to be sitting next to the router. The latest firmware really is baaad!

 

Thank sagain for your help!

 

 

 

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Message 10 of 11

All Replies
netwrks
Master

Re: Cannot connect after newest firmware update for Microsoft Surface Pro 3

Did you factory reset the R7000, after the  firmware upgrade? 

Message 2 of 11
vphagura
Tutor

Re: Cannot connect after newest firmware update for Microsoft Surface Pro 3

Why would you have to do a factory reset just after appling a firmware upgrade?

I'm running into the same issue as mentioned in the above post. I had to revert the upgrade back to V1.0.4.28_1.1.64

 

 

Message 3 of 11
Babylon5
NETGEAR Employee Retired

Re: Cannot connect after newest firmware update for Microsoft Surface Pro 3

Step 1 of the firmware upgrade instructions states “Write down all the settings which you changed from the default values, since you may need to re-enter them manually.”

 

This is a general statement that is included in practically all firmware upgrade instructions, and it’s there for the purpose of factory resetting if issues arise. It’s quite possible that a firmware upgrade can be issue free, and a factory reset is not required, but hundreds of posts on the Netgear forums over the years have had issues resolved simply by factory resetting and manually re-configuring following a firmware upgrade. There are also rare occasions, particularly where new functionality has been added, where the upgrade instructions will require a factory reset.

Message 4 of 11
vphagura
Tutor

Re: Cannot connect after newest firmware update for Microsoft Surface Pro 3

After factory reset can I restore a backup to get all my settings, instead of manually entering the settings?

Message 5 of 11
Babylon5
NETGEAR Employee Retired

Re: Cannot connect after newest firmware update for Microsoft Surface Pro 3

Well if your settings backup is from the previous version of firmware then it might put you back where you started before the reset if you restore from that file.

 

In this situation if you are having problems after a firmware upgrade and have not factory reset I would suggest the following;

 

  1. Create a saved settings file,
  2. Factory reset the router,
  3. Enter just the minimum settings necessary to check the problem,
  4. If the problem still exists stop, consider reverting to previous firmware
  5. If the problem has gone away then restore the saved settings,
  6. If the problem re-appears factory reset and set up manually.

 

As it is, when someone posts on these forums that they have unexpected issues following a firmware upgrade, and they have not factory reset and re-entered settings manually, then they can expect that people will advise to reset / manually re-enter settings as a first step to trying to diagnose the issue.

 

Message 6 of 11
Maximillion
Aspirant

Re: Cannot connect after newest firmware update for Microsoft Surface Pro 3

No I didn't the firmware upgrade was an automated one

Message 7 of 11
Maximillion
Aspirant

Re: Cannot connect after newest firmware update for Microsoft Surface Pro 3

How do you go about reverting to the previous firmware

 

Thanks

Message 8 of 11
vphagura
Tutor

Re: Cannot connect after newest firmware update for Microsoft Surface Pro 3

I went to http://downloadcenter.netgear.com/ searched for R7000

and downloaded my previous version firmware which was: 

1.0.4.28

 

and from my router menu installed this one.

I hope this helps.

Message 9 of 11
Maximillion
Aspirant

Re: Cannot connect after newest firmware update for Microsoft Surface Pro 3

Thanks a bunch, I went through all the processes of "Factory Reset" and that certainly didn't help. I took your advice and instructions on reverting back to 1.0.4.28 and it worked like a charm!

I now connect my Surface tablet automatically at a distance of 50 feet or so through 3 walls out on my deck (as far as I've ventured so far) no problemo!

With the latest firmware I had to be sitting next to the router. The latest firmware really is baaad!

 

Thank sagain for your help!

 

 

 

Message 10 of 11
vphagura
Tutor

Re: Cannot connect after newest firmware update for Microsoft Surface Pro 3

Great that helped.

Yes, I agree the latest firmware is crap.

Netgear should take a note of this.

People are not going to do a factory reset and type in their settings - that is bull !!

I have plenty of settings on my router if I do it manually that'll take good 4 to 5 hrs.

Guess what I have job and a family.

Message 11 of 11
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