Forum Discussion

Initiate

Nov 28, 2016

Solved

R7000 keeps dropping wifi connection

Hi, I have a Netgear R7000 router which I purchased 4 months ago. Recently it has been dropping the wifi connection intermittantly which seems to be getting worse, which is really annoying when try...

mrr42
Dec 06, 2020
I was FINALLY able to get this resolved. I needed to purchase an RJ45 connector (I have a MacBook Pro with only USB-C ports), hook it up to the EX6150 while I reset to factory defaults and eventually after a little poking I go to the logon screen. Persistance paid off.....

plemans

Guru - Experienced User

Jan 28, 2022

you don't "open" the file. After you download it, you extract it.

Then that file gets uploaded to the router through the browser GUI.

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

plemans

Guru - Experienced User

Jan 28, 2022

and here's a video walk through.
https://kb.netgear.com/23442/How-do-I-update-the-firmware-on-my-NETGEAR-router-with-a-web-browser

mrr42
Aspirant
Dec 06, 2020
I was FINALLY able to get this resolved. I needed to purchase an RJ45 connector (I have a MacBook Pro with only USB-C ports), hook it up to the EX6150 while I reset to factory defaults and eventually after a little poking I go to the logon screen. Persistance paid off.....
- Christian_R
  NETGEAR Employee Retired
  Dec 09, 2020
  Hello mrr42,
  
  Thanks for providing an update to the post as it may help others in the future.
  
  Regards,
  
  Christian