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Forum Discussion
Anse
Dec 17, 2020Aspirant
Disconnects Constantly
HI, I am constantly getting a message "no internet" when I check, it is disconnected and then it connects by itself inmediately. I mean constantly. I have tried to reboot the modem and it continues. ...
plemans
Dec 18, 2020Guru - Experienced User
What modem do you have?
What router do you have?
What firmware is on the router?
Is it happening to wired devices? just wireless? and if only wireless to 2.4ghz or 5ghz?
You can sure return it but if you don't fix the underlying problem, you stand a good chance of running into the same issues.
If you do decide to return it, push and hold reset for 7-15 seconds while its powered on. That'll clear out any info/settings.