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I have a Nighthawk X8 I bought two months ago. Up until today (Mar 7), it has been running fine. Today I came home and found it wasn't working. I tried to access it via routerlogin.net, nothing worked. I've tried to factory reset using a toothpick about 5 times now, but it doesn't seem to matter; my computer (hooked via ethernet) doesn't allow me to configure it, and I can't see it wirelessly. The power button stays amber most of the time but it seems to reset itself every once in a while.
I tried calling customer support, but they hung up on me while beginning to register my router midsentence. I'm afraid I'll need an RMA, unless someone can tell me why factory reset isn't working. I've tried doing it for 8 seconds (directions say that), longer, multiple times, while it was on, off, both, etc. None of it helps.
If I can't get the factory reset to work, is there a way to set up an RMA without calling? After the initial CS hangup, I was told I'd be on the phone for an hour waiting for help.
How many minutes do I hold it? Should the router be off when I do it? Do I turn it on while holding the reset button? Off and on throughout? What lights do I watch (front vs top vs antennae)?
Tried that. Didn't work. The various LEDs on the top with the statuses will all light up for a bit, and then it just goes back to the amber power indicator and a light for whatever ether port I have something plugged into. Nothing to indicate it's receiving signal from the modem.
Unfortunately I don't have any other outlets I can use.
