Firmware upgrade on R6900 Cannot login to router, Windows 10 will not pass through the signon.

[dlafeve]

Router is working, have been experiencing low connection speeds with my Samsung TV and Ipad less than 1Mbps, yet on my computer Spectrum speed check is about 60+Mbps. Spectrum  Support suggested my router may need a firmware update.  Went to routerlogin.com but cannot get connected to the router. Windows 10 gives me a security screen saying the router wants login and password, I enter them as on the router.  admin and password and it just comes back with a password or id error. I have tried canceling out of the windows password dialog window and then entering the router serial number to "recover" the password but nothing happens, it just sits there searching with the busy icon on the webpage tab spinning for freaking ever.  Any body know what is going on with this?

[Blanca_O · Accepted solution]

Hi dlafeve, 

If you are unable to access the router's page as it is not accepting the default login and not able to recover the password then the next step to do it to factory reset the router. Here's a reference link of how to do it: 

If you cannot login to your router

https://kb.netgear.com/1097/

Once you have successfully logged into the router's page then you can go ahead and check router's firmware version. Here's a reference link: 

How do I check for new firmware and update my Nighthawk router?

https://kb.netgear.com/24217/

Regards,

Blanca 
Community Team

[Blanca_O · Accepted solution]

Hi dlafeve, 

If you are unable to access the router's page as it is not accepting the default login and not able to recover the password then the next step to do it to factory reset the router. Here's a reference link of how to do it: 

If you cannot login to your router

https://kb.netgear.com/1097/

Once you have successfully logged into the router's page then you can go ahead and check router's firmware version. Here's a reference link: 

How do I check for new firmware and update my Nighthawk router?

https://kb.netgear.com/24217/

Regards,

Blanca 
Community Team

[Blanca_O]

Hi dlafeve, 

We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 

Regards,

Blanca 
Community Team