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Forced Total Reset? R7500v2
So, although my specific router was not mentioned as part of this whole Russian hacker thing, I figured it wouldn't hurt to pull the power and just let it restart. I do that, and I find everything is wiped out. I get to my computer, open a browser and I'm at the very beginning set up screen at routerlogin. Worse, my computer's AV is saying something about the certificates being no good. How in the heck are we supposed to know if this is the hack or Netgear, and why the hell wouldn't you warn people what to expect? Very irritating.
I think YOU should read the Netgear public recommendation that clearly stated to pull the power plug and wait 30 seconds. Besides are you suggesting that every time you have a power blip you should expect to do a full restore? While I did have an older backup, the point was, there was NO guidance suggesting this particular model was at risk, nor were they forcing a full reset, which would have been nice to know in advance. If you suggest Gentler is more appropriate, Imho, contact Netgear and chastise them about the bad instructions.
On the certificate warnings, naturally this had all to do with the fully resetted new set up routine. I had zero interest in the middle of my day to stop and document every glitch. Obviously they don't care if their security certs are in conflict so do you really think it's my obligation to spell it out for them? I trust they should have a good handle on the process and what certs would be called, right.
Thanks for the utterly stupid response.
4 Replies
> [...] I figured it wouldn't hurt to pull the power and just let it
> restart. [...]
It shouldn't, but you could get lucky. On the bright side, a lost
configuration is better than a dead router. And, if you had saved your
settings (ADVANCED > Administration > Backup Settings), then recovery
might have been very easy.
ADVANCED > Administration > Router Status : Reboot might be a gentler
way to restart the thing.
> [...] Worse, my computer's AV is saying something about the
> certificates being no good. [...]
As usual, showing actual actions with their actual results (error
messages, ...) can be more helpful than vague descriptions or
interpretations.I think YOU should read the Netgear public recommendation that clearly stated to pull the power plug and wait 30 seconds. Besides are you suggesting that every time you have a power blip you should expect to do a full restore? While I did have an older backup, the point was, there was NO guidance suggesting this particular model was at risk, nor were they forcing a full reset, which would have been nice to know in advance. If you suggest Gentler is more appropriate, Imho, contact Netgear and chastise them about the bad instructions.
On the certificate warnings, naturally this had all to do with the fully resetted new set up routine. I had zero interest in the middle of my day to stop and document every glitch. Obviously they don't care if their security certs are in conflict so do you really think it's my obligation to spell it out for them? I trust they should have a good handle on the process and what certs would be called, right.
Thanks for the utterly stupid response.
> I think YOU should read [...]
Why? I'm not confused by it.
> Besides are you suggesting that every time you have a power blip you
> should expect to do a full restore? [...]
I don't recall saying anything like that.
> [...] the point was, there was NO guidance suggesting this particular
> model was at risk, nor were they forcing a full reset, which would have
> been nice to know in advance.
Perhaps that's because "this particular model was" not at any special
risk, and you may simply have been unlucky. You could repeat the
experiment to see if the reset always happens, or if the one incident
was a fluke.
> If you suggest Gentler is more appropriate, Imho, contact Netgear and
> chastise them about the bad instructions.
If _you_ think that Netgear's instructions are faulty, then perhaps
_you_ should complain to Netgear about them.
> On the certificate warnings, [...]
With my weak psychic powers, I still know nothing about whatever you
meant by that.
> Thanks for the utterly stupid response.
You're welcome. A Web search for "life is like a sewer" should find
some relevant general advice.