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Wondering if anyone else has experienced issues with WIFI connection to a home Generac unit. The generator uses 2.4g to communicate to its' Mobile link app. The connection gets established but is lost after a period of time. I suspect the issue lies within the Generac itself but wanted to reach out to the community in case others have experienced similar issues.
Finally resolved. The WIFI module on the Generac was the source of the problem. Service Tech swapped it out and it has remained connected.
A final thanks to everyone who offered suggestions and guidance. I learned a lot about the router in the process and I'm more confident with it's settings and performance.
The NETGEAR community is an amazing resource! Participants can be proud of their work and the knowledge they share freely.
I have a Generac unit. Sits just outside of my house and it has about a 30-foot distance from it to the AP through one window. Signal is low. Look at the unit. Totally metal enclosed. No external antenna.
The router is approx. 25ft away from generator. There is one exterior wall between them. The signal is 50-60%. at the generator. I did try changing the auto feature on 2.5g to manual and using designated channels. I didn't try all of the channels but did use 1,6, and 11. None of these changes helped.
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
The modem is not ISP device. It is my personal device. NETGEAR CM600
The LAN cable is CAT5E. I will try a CAT6 as you suggest.
Unsure if the generator has a ethernet port but I was considering a hardwire connection rather than WIFI if it is available just to put this issue to rest.
Changed the ethernet cable to Cat6. still wont keep the connection. Forums little help. Maybe factory reset but I don't look forward to reconnecting all our devices.
If the device is loosing connection even with a ethernet cable, seems like it maybe the device itself is the problem.
Did you set up a IP address reservation for this device on the R7800?
Can try a factory reset and setup from scratch. Just be sure to use same SSID name and password and your wifi devices should auto reconnect after its setup again...
Thank you all who responded to my message. I applied many of the suggested solutions and it appears that the factory reset of the router solved the problem. Only time will tell if the issue is resolved but I'm hopeful.
☹️I spoke too soon. The problem still exists. I'm going to reach out to our generator installer for troubleshooting the WIFI and and anything associated in the generator.
I failed to mention this earlier. This is a new generator installation. Barely a month old. Connection issue from day one. Their initial response was "we have never seen this issue, typically just won't connect not dropping the connection". I wanted to be as certain as possible my equipment was not the issue before I pressed them to fix this. I will post again as this progresses with the dealer. Thank you for the advice. Should I change anything in my post/threads?
Finally resolved. The WIFI module on the Generac was the source of the problem. Service Tech swapped it out and it has remained connected.
A final thanks to everyone who offered suggestions and guidance. I learned a lot about the router in the process and I'm more confident with it's settings and performance.
The NETGEAR community is an amazing resource! Participants can be proud of their work and the knowledge they share freely.
