Genie Network, R7800 details Status always : OFFLINE. Ios: 10.0.2 iphone 6s

[diralex]

Hi,

In genie app > Network Map > Router icon R700 > Details:

The router R7800 status always is offline,

But the router in the WEB Browser is online,

(And it is online).

App version: 2.4.30

Router firmware: V1.0.2.04WW.

Ios 10.0.2 on iphone 6s.

Is it a bug?

Best regards,

Loui,

[ElaineM · Accepted solution]

@diralex That's very strange. Did you try to delete the app and then reinstall it? 

I'm unable to replicate it. 

[ElaineM]

Hello @diralex 

Welcome to the community!

Can you post a screenshot?

I'm using the latest iOS version too. 

Edit: Have you tried factory reset on your router?

[diralex]

THank @ElaineM

for your reply.

The network Map is working very good (except the bug with the Traffic Meter mentioned earlier in other post).
There is no problem with the Network Map.

The issue is when i choose the ICON R7800 and press on DETAILS then i get a window with status: Offline.

Please see the 2 attached screnshots.

The first screenshot you see red line between the R7800 and the internet
but this is not true because the internet working properly.

[ElaineM · Accepted solution]

@diralex That's very strange. Did you try to delete the app and then reinstall it? 

I'm unable to replicate it. 

[diralex]

@ElaineM ,

Thanks to you a lot !!

I just deleted and reinstalled the app and now the status is: Online.

Well Done and have a nice day/night.

Loui.

[ElaineM]

You're very welcome.

Thank you for being a NETGEAR loyal customer. 

Have a great day!