Hardware issue (reset not working)

[riccardop]

The R8000 - Router WiFi Gigabit Tri-Band AC3200 Nighthawk X6 stopped prividing wi-fi.

Even if enabled on the dashboard, the wi-fi network is not present.

Tried to hard reset it.

The router just show AC light and does not reset.

No login is more possible

[FURRYe38]

Try a different power adapter. 

If that fails, router may need replacing. 

[riccardop]

Thank you.

Seems an hardware issue, but it appears that Netgear does not provide hardware support for this model anymore, even if it's still under hardware warranty. Can you confirm?

[FURRYe38]

You'll need to contact NG support and see what is available to you. If it's under warranty, there should be some support there.

https://my.netgear.com/support/contact.aspx

[riccardop]

Unfortunately the button "Request hardware support" is not clickable.

Any other way to contact them?

[FURRYe38]

Can send a forum moderator and see if they can help you with this:

@DarrenM