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Forum Discussion
YoshiKatzo
Sep 17, 2019Aspirant
Help!! R7000 Router Won't Connect To Modem Since RESET
Hi there, I have purchased a R7000 Nighthawk router and it was working perfectly fine! I messed with heaps of settings and was having loads of fun with it, however, I wanted to reset all my setting...
- Sep 27, 2019
My ISP required me to either kick my connection before I change routers or wait 30 minutes for the lease to expire. The way they determine a change in router is through the MAC adress. Why dont you clone the MAC adress of your Netcomm to your Netgear?
Im guessing you can acess the router just fine with it connected directly to your PC. From what you have written then every configuration setting to acess the network is also fine.
This leaves me to suspect that theyre employing some sort of block.
YoshiKatzo
Sep 17, 2019Aspirant
All I need to know is why my router will not connect to my modem like my ISP router will,
What's this about PPPOE?
What do i need to do?
michaelkenward
Sep 17, 2019Guru - Experienced User
YoshiKatzo wrote:
All I need to know is why my router will not connect to my modem like my ISP router will,
There could be many reasons. That's why people have to ask questions. And they need informative answers. I'm afraid that something like "MODEM Is a Huawei and doesn't state model." leaves us all guessing.
How about using the setup wizard? That is probably how you first got connected.
If you factory reset the thing and connect it to the modem the wizard may kick in. If not, the manual will explain how to start it manually.
But first it is important to do things in the right order. This could be why it doesn't work now.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it connect.
- Turn on computers and rest of network.
This is guess work on my part, which is all I have to go on given the gaps in the information you have provided.
- YoshiKatzoSep 24, 2019Aspirant
Hi,
Still no luck. I have been in contact with my ISP (absolutely useless) and have also contacted my Fibre installer (Enable) which just blamed my ISP. Basically my ISP said they won't help because its a third party router.
My situation is now.. I can access Router Login settings which I could not earlier.
But I am constantly getting Ip address 0.0.0.0, the same with subnet mask & DNS.
Therefore I have no internet access, I have asked my ISP multiple times if there is a MAC address I need to use or PPPOE and they gave me the details needed for PPPOE but it didn't work, still no access..
My ISP router still connects to the internet just fine, no issues at all, literally plug in and go.
But it just hates my Nighthawk R7000, the Nighthawk was working until I factory reset it and now it's almost like it won't connect to the ONT (Huawei Echolife hg8240h) .. Im so stuck and I want to use my Nighthawk but it just will not connect.
PLEASE HELP - antinodeSep 24, 2019Guru
> All I need to know is why my router will not connect to my modem like
> my ISP router will,What do you think that we know about your "my modem" and how it's
configured, or how your R7000 was configured when it worked, or about
your "my old ISP provided router"?> But I am constantly getting Ip address 0.0.0.0, the same with subnet
> mask & DNS.All that says is that the R7000 is not making a good connection with
your ISP. I think that we knew that.> [...] they gave me the details needed for PPPOE [...]
Are you offering any clues about those "details"?
> [...] but it didn't work, still no access..
Same kind of "didn't work" as before?
> My ISP router still connects to the internet just fine, no issues at
> all, literally plug in and go.What is your "My ISP router"? Have you looked at its settings, and
compared them with the R7000 settings?> But it just hates my Nighthawk R7000, [...]
Thanks for your thoughtful analysis.
> [...] the Nighthawk was working until I factory reset it [...]
Apparently, you reset some useful (non-default) settings. I don't
know what they were. The next time you want to reset something which
works, you might want to save your (working) settings, in case you might
ever need them again. I also don't know what your ISP told you to do.> PLEASE HELP
You first?
- YoshiKatzoSep 24, 2019Aspirant
My modem (ONT) is Huawei Echolife hg8240h, I also have no idea on configuration settings as I'm unsure how to find out, according to the Fibre installer (Enable NZ) they said everything on there end of the Huawei is fine and working.
Yes R7000 is not getting a good connection, everything is stated 0.0.0.0
My ISP gave me Log in details for PPPOE, E.g Password and User.
My ISP Router is a
Netcomm NF18ACV ADSL/VDSL Wi-Fi Modem Router
I haven't looked into ISP Router settings as of yet, I assumed if there was something obvious my ISP would have stated it.
What do you presume I should look out for?
- antinodeSep 24, 2019Guru
> What do you presume I should look out for?
Everything which is related to the WAN/Internet/ISP connection?
Did you look at the "Setting up Fibre on your modem" section on
this?:> https://help.slingshot.co.nz/hc/en-us/articles/360000242853
- YoshiKatzoSep 24, 2019Aspirant
Yes I have had a look,
I can't seem to find anything relating to the settings on my ISP website on the Netgear Router Login..
As in I can't even find Connection Mode\Multiplexing Type: VLAN MUX for example in router login
Here is a picture of what my status is showing when I try to use my Nighthawk R7000.
Also, I have no internet connection when I run a LAN cable directly from my modem (ONT) Huawei as mentioned.
But my Isp router works fine? Very confusing as normally it is the other way around I.e Modem gives internet connection when directly plugged in but router does not. In my case my ISP router works fine but my PC does not when connected to modem (ONT)
- michaelkenwardSep 24, 2019Guru - Experienced User
YoshiKatzo wrote:But it just hates my Nighthawk R7000, the Nighthawk was working until I factory reset it and now it's almost like it won't connect to the ONT (Huawei Echolife hg8240h) .. Im so stuck and I want to use my Nighthawk but it just will not connect.
Is this what you have?
Huawei EchoLife HG8240H Support Guide, Manuals & PDF – Huawei
If so, it is also a router. Look at all those LAN ports on the back. That explains a lot.
Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
This explains some of the other drawbacks.
What is Double NAT? | Answer | NETGEAR Support
You give no indication that you have tried some of the suggestions. For example, running the setup wizard.previousI mention that because you claim that the thing worked before you did the reset. This could be because during the original setup the R7000 detected the existing router and configured itself accordingly, with a different IP address.
You have a couple of options to simplify your life:
- run the setup wizard again and see if it creates an acceptable configuration
- work out how to put the Huawei Echolife hg8240h into modem only (bridge) mode
- put the R7000 into wireless access point mode
Come to think of it, you say you have a Netcomm NF18ACV ADSL/VDSL Wi-Fi Modem Router and the Huawei Echolife hg8240h.
That makes no sense. You have two modem/routers on your network. One for DSL internet and one for fibre internet. It is no surprise that you have a screwed up network.
- YoshiKatzoSep 24, 2019Aspirant
Thanks for the reply,
Hmmm that would make sense wouldn't it! The huawei Modem/Router is correct, that is my model number exactly.
So you say its a modem & Router in one? Interesting.. Also the point you made about the R7000 originally working also makes alot of sense..
I have tried setup wizard many many times with no success. I'm not sure why but it just returns to the same 3 options after I try all 3.
Which are: Problem detecting the internet connection
- I just power cylced the modem and waited 2 minutes
- I corrected a problem with the ethernet cable
- None of the above
I have tried all and have got no where, it just repeats the process.
Im unsure how to change my Huawei to modem only mode as I can't access it at all, I can't get into the settings.
The Huawei and Netcomm are both provided units. Huawei was provided by Enable NZ who install fibre into everyones homes in christchurch & my Netcomm is ISP provided router (Which works fine) so im unsure why they would make this a headache having two routers? Very confusing
- michaelkenwardSep 24, 2019Guru - Experienced User
Have you ever tried putting the R7000 into wireless access point mode?
It loses some features, nut they may not important to you.
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support - YoshiKatzoSep 25, 2019Aspirant
Hey there,
Have just given that a go and no luck :( I couldn't even access routerlogin.net afterwards so I had to factory reset to access it.
Im so lost on where to go from here?
Is it possible to get one of you guy's to download a settings back up and email me it? or would that not work due to Ip address etc etc??
- YoshiKatzoSep 25, 2019Aspirant
Also, I can still see NETGEAR73 available on wifi devices on my phone?? Even though the router (R7000) is currently unplugged? Is this normal? or does it have anything to do with my issue?
- YoshiKatzoSep 25, 2019Aspirant
I have just connected my R7000 to my ISP provided Router! Using a ethernet port on my ISP Router and directly into my R7000 Internet port and it seems to be working this way...
But I don't want two routers haha, any suggestions?? - YoshiKatzoSep 25, 2019Aspirant
Would a Static IP from my ISP resolve this issue?
- YoshiKatzoSep 26, 2019Aspirant
ANY HELP??