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Help!! R7000 Router Won't Connect To Modem Since RESET
Hi there, I have purchased a R7000 Nighthawk router and it was working perfectly fine! I messed with heaps of settings and was having loads of fun with it, however, I wanted to reset all my setting...
My ISP required me to either kick my connection before I change routers or wait 30 minutes for the lease to expire. The way they determine a change in router is through the MAC adress. Why dont you clone the MAC adress of your Netcomm to your Netgear?
Im guessing you can acess the router just fine with it connected directly to your PC. From what you have written then every configuration setting to acess the network is also fine.
This leaves me to suspect that theyre employing some sort of block.
Hi,
Still no luck. I have been in contact with my ISP (absolutely useless) and have also contacted my Fibre installer (Enable) which just blamed my ISP. Basically my ISP said they won't help because its a third party router.
My situation is now.. I can access Router Login settings which I could not earlier.
But I am constantly getting Ip address 0.0.0.0, the same with subnet mask & DNS.
Therefore I have no internet access, I have asked my ISP multiple times if there is a MAC address I need to use or PPPOE and they gave me the details needed for PPPOE but it didn't work, still no access..
My ISP router still connects to the internet just fine, no issues at all, literally plug in and go.
But it just hates my Nighthawk R7000, the Nighthawk was working until I factory reset it and now it's almost like it won't connect to the ONT (Huawei Echolife hg8240h) .. Im so stuck and I want to use my Nighthawk but it just will not connect.
PLEASE HELP
> All I need to know is why my router will not connect to my modem like
> my ISP router will,
What do you think that we know about your "my modem" and how it's
configured, or how your R7000 was configured when it worked, or about
your "my old ISP provided router"?
> But I am constantly getting Ip address 0.0.0.0, the same with subnet
> mask & DNS.
All that says is that the R7000 is not making a good connection with
your ISP. I think that we knew that.
> [...] they gave me the details needed for PPPOE [...]
Are you offering any clues about those "details"?
> [...] but it didn't work, still no access..
Same kind of "didn't work" as before?
> My ISP router still connects to the internet just fine, no issues at
> all, literally plug in and go.
What is your "My ISP router"? Have you looked at its settings, and
compared them with the R7000 settings?
> But it just hates my Nighthawk R7000, [...]
Thanks for your thoughtful analysis.
> [...] the Nighthawk was working until I factory reset it [...]
Apparently, you reset some useful (non-default) settings. I don't
know what they were. The next time you want to reset something which
works, you might want to save your (working) settings, in case you might
ever need them again. I also don't know what your ISP told you to do.
> PLEASE HELP
You first?
My modem (ONT) is Huawei Echolife hg8240h, I also have no idea on configuration settings as I'm unsure how to find out, according to the Fibre installer (Enable NZ) they said everything on there end of the Huawei is fine and working.
Yes R7000 is not getting a good connection, everything is stated 0.0.0.0
My ISP gave me Log in details for PPPOE, E.g Password and User.
My ISP Router is a
Netcomm NF18ACV ADSL/VDSL Wi-Fi Modem Router
I haven't looked into ISP Router settings as of yet, I assumed if there was something obvious my ISP would have stated it.
What do you presume I should look out for?
> What do you presume I should look out for?
Everything which is related to the WAN/Internet/ISP connection?
Did you look at the "Setting up Fibre on your modem" section on
this?:> https://help.slingshot.co.nz/hc/en-us/articles/360000242853
Yes I have had a look,
I can't seem to find anything relating to the settings on my ISP website on the Netgear Router Login..
As in I can't even find Connection Mode\Multiplexing Type: VLAN MUX for example in router login
Here is a picture of what my status is showing when I try to use my Nighthawk R7000.
Also, I have no internet connection when I run a LAN cable directly from my modem (ONT) Huawei as mentioned.
But my Isp router works fine? Very confusing as normally it is the other way around I.e Modem gives internet connection when directly plugged in but router does not. In my case my ISP router works fine but my PC does not when connected to modem (ONT)
