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Forum Discussion
YoshiKatzo
Sep 17, 2019Aspirant
Help!! R7000 Router Won't Connect To Modem Since RESET
Hi there, I have purchased a R7000 Nighthawk router and it was working perfectly fine! I messed with heaps of settings and was having loads of fun with it, however, I wanted to reset all my setting...
- Sep 27, 2019
My ISP required me to either kick my connection before I change routers or wait 30 minutes for the lease to expire. The way they determine a change in router is through the MAC adress. Why dont you clone the MAC adress of your Netcomm to your Netgear?
Im guessing you can acess the router just fine with it connected directly to your PC. From what you have written then every configuration setting to acess the network is also fine.
This leaves me to suspect that theyre employing some sort of block.
YoshiKatzo
Sep 24, 2019Aspirant
My modem (ONT) is Huawei Echolife hg8240h, I also have no idea on configuration settings as I'm unsure how to find out, according to the Fibre installer (Enable NZ) they said everything on there end of the Huawei is fine and working.
Yes R7000 is not getting a good connection, everything is stated 0.0.0.0
My ISP gave me Log in details for PPPOE, E.g Password and User.
My ISP Router is a
Netcomm NF18ACV ADSL/VDSL Wi-Fi Modem Router
I haven't looked into ISP Router settings as of yet, I assumed if there was something obvious my ISP would have stated it.
What do you presume I should look out for?
antinode
Sep 24, 2019Guru
> What do you presume I should look out for?
Everything which is related to the WAN/Internet/ISP connection?
Did you look at the "Setting up Fibre on your modem" section on
this?:
> https://help.slingshot.co.nz/hc/en-us/articles/360000242853
- YoshiKatzoSep 24, 2019Aspirant
Yes I have had a look,
I can't seem to find anything relating to the settings on my ISP website on the Netgear Router Login..
As in I can't even find Connection Mode\Multiplexing Type: VLAN MUX for example in router login
Here is a picture of what my status is showing when I try to use my Nighthawk R7000.
Also, I have no internet connection when I run a LAN cable directly from my modem (ONT) Huawei as mentioned.
But my Isp router works fine? Very confusing as normally it is the other way around I.e Modem gives internet connection when directly plugged in but router does not. In my case my ISP router works fine but my PC does not when connected to modem (ONT)