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Forum Discussion
How do I factory reset a pre owned Netgear router?
Hi, I bought a pre owned modem and router online. The modem has no problem connecting to my brand new Xfinity internet but the router is not communicating to my modem. I spent 6 hours working with xf...
I looked up the manual asap after the reset button didn't work countless times, connected Netgear and looked at several tech forums. The manual has a generic explanation on how to push the reset button on the back of the router. I have tried holding down the reset button for 10-30 seconds until the whole router restarted. All that seems to be doing is restarting the router. Customer service took me right back to the http://www.routerlogin.net page where I got locked out because the previous owner's info is still registered to the router. The 2 techs I talked to in the past week had me do the exact same thing with no success.
Jesskstephens91 wrote:
Customer service took me right back to the http://www.routerlogin.net page where I got locked out because the previous owner's info is still registered to the router.
What tells you that?
How are you trting to access the router? Browser graphical user interface (GUI)? Wireless app?
Just because the thing asks you to answer some questions does not mean that it is registered to someone else.
There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
If, by some chance, the reset didn't work, there is a more sever recovery reset:
- Press reset for 30 seconds
- Keep pressing reset while removing power
- Keep pressing reset for another 30 seconds while apply power
But my guess is that you are locked into the password loop.
What is the modem in front of this router?