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How to configure multiple routers on the same network to report internet conectivity
Hi
I have a medium sized network containing three wireless routers hardwired to an internet firewall/dhcp server. That provides connection to my ISP. Niether of the infrastructure routers report being able to connect to the internet on the administration home screens. This is obviously not the case as any device wired or wirelessly connected to either router connects directly to the internet without problems.
As this is now interfering with the firmware updates, and the mobile app, I thought I'd try to get to the bottom of things.
The only thing I can think of is every connecting device is assigned a default gateway to connect too the intoernet by dhcp, these three routers are configured with static addresses and there is no obvious place to put a gateway address. So I'm looking for some pointers. I've manually updated the firmware to the latest version.
Any help much appreciaed
Martin
Ignoring all the vague and condescending comments, that was a very useful and helpful response.
RTFM? seriously
Yes routers. According to 'cisco' a router is a device that receives and sends data on computer networks. As both wired and wireless functionality is in use they are routers.
My opinion of what's the latest firmware is also netgear's opinion. but if you're confused Visit http://netgear.com/support
I will be continuing to manage the routers statically, when you are working with 50+ wired/wireless devices, over 3 buildings, you need easily identifiable spheres of failure, to diagnose the problem from memory. Especially when something as simple as a bird can disrupt a P2P node between the buildings.
interfering with the mobile app and firmware updates. I was clear that both these operations required the routers to have active internet access so the can connect to and be connected to, from the internet. The firmware collection and installation agent fails because the router cannot see the netgear download servers. The app tries to register your router with your cloud account. If the home screen of the administration console says not connected to internet, neither function will work for a very fundamental reason.
My basic take away is that I have to track back 20 30 40 meters of cabling to find infrastructure only connections, an initial attempt on one of the routers resulted in a complete black out of wired and wireless connectivity for nearly an hour. so I need to get my cable testers out and be sure before randomly moving cables around again.
Thanks
Mark me as resolved
Martin
6 Replies
Martin,
One Internet gateway/router and three additional routers? The receipt for a nightmare. You might have _four_ different networks, not just one.
Thix wrote:... these three routers are configured with static addresses and there is no obvious place to put a gateway address. ...
This tells me you are looking on a router LAN configuration, a router configured as NAT router. And it's unclear if/how the WAN/Internet port is connected - if at all. Because if these would be configured as wireless access points - this is the only way to get a single flat network - there is a configuration option for the router one and only management interface, it's IP address, subnet mask, default gateway, ...
Afraid, you need to provide much more information on the network configuration, on the wired connections, on the three router configuration, ... and probably of what you see and/or are looking for.
For the firmware update, connect from a computer to the LAN IP of the three routers, and handle it there.
No idea if/how the Nighthawk App does support routers in AP mode. If they do, if each of the routers is registered to the Netgear cloud, all three show up individually, and you can select each router individually in the App.
Regards,
-Kurt
Hi kurt
Thanks for the reply
I was hoping it would be something simple and obvious that i missed, because beyond the hardware I already mentioned things get way more complex. I have a 24 pport POE smart switch running the wired infrastructure, two WDS access points connecting out buildings buildings. The three wireless routers are access points.The same network subnet is used through out. the ISP provided modem is plugged into the dhcp server and is set as the gateway.
On each router there is a section to configure the internet connection settings, which is blank except on the gateway, this is configured with my ISP username and password, then it is set to dynamically get it's IP address from.the ISP that is also connected directly to the ISP provided modem via the dedicated socket. I assume experimenting with thhis page on the other routers is is pointless because there is no modem connected here, and any change could do more harm than good.
I can do the firmware updates manually, as I did today, when they completed I was asked if I would like them to update automatically in the future, but I know this won't work as the only router that reports it is connected to the internet is tthe one the ISP modem is connected to..
Martin
> [...] The three wireless routers are access points. [...]
So, not actually "routers", then. How, exactly, did you configure
them? Did you follow the procedure in the User Manual under "Use the
Router as a Wireless Access Point", or did you use some other, ad-hoc
scheme?Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for
"Use the Router as a Wireless Access Point".> [...] Niether of the infrastructure routers report being able to
> connect to the internet on the administration home screens. [...]
When configured as a WAP, a device like the R8000 is esentially
all-LAN, and has no great interest in the Internet. (It might want
Internet access for some minor functions, like, say, connecting to an
Internet time server to set its date+time, but its primary activity is
all on the LAN.) If you use the documented WAP-mode configuration
procedure, which uses the WAN/Internet port on the R8000 for its
connection to the main LAN, then it might be happier, because it might
expect to use that interface for what little Internet access it might
want. If your scheme uses a LAN port for its connection to the main
LAN, then the router-as-WAP might have more problems with features like
its "Internet" LED indicator or its clock, even though its principal
(local) functions are all fine.> As this is now interfering with the firmware updates, and the mobile
> app, [...]"interfering" is not a very detailed description of anything. It
does not say what you did. It does not say what happened when you did
it. As usual, showing actual actions (commands) with their actual
results (error messages, LED indicators, ...) can be more helpful than
vague descriptions or interpretations.
If by "the firmware updates" you mean one of the automatic methods
where the router fetches its own firmware image, so that it would need
Internet access, then that could be one more case where not using the
WAN/Internet port on the router-as-WAP could cause trouble.> [...] these three routers are configured with static addresses and
> there is no obvious place to put a gateway address. [...]There should be, _if_ you use the documented WAP-mode configuration
procedure. By default ("Get dynamically from existing router."), the
router-as-WAP will get its IP parameters (including gateway and DNS
server(s)) using DHCP. If you instead choose "Enable fixed IP settings
on this device (not recommended).", then you should be able to specify
all the relevant parameters:
IP Address
IP Subnet Mask
Gateway IP Address
Primary DNS
Secondary DNS
> [...] I've manually updated the firmware to the latest version.As always, an actual version number would be more useful than your
opinion of what's "latest" today.
> [...] I assume experimenting with thhis page on the other routers is
> is pointless because there is no modem connected here, and any change
> could do more harm than good.I wouldn't assume that, but manually configuring those parameters
might not help if you're not using the WAN/Internet port on the
router-as-WAP (as specified in the documentation).
