IPHONE 13 pro Max dropped call issue


IPHONE 13 pro Max dropped call issue

Using Netgear X6 R8000

Netgear EX7700 extender


my iphone 7 never had a problem, always used Smart Connect

Now I always have Issues especially with sending pictures, take forever to send. Calls are always losing clients the ability to hear me, I can hear them though.


All my computers are wired.






Message 1 of 3

Re: IPHONE 13 pro Max dropped call issue

are you using icloud relay or private mac/ip address? 

those can cause issues?

if you unplug the extender, do you still have issues (trying to determine if extender issue or router issue)

What firmware is on the router? 
What modem/gateway is the router connected to?

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 3

Re: IPHONE 13 pro Max dropped call issue

What Firmware version is currently loaded on the router and extender?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?


What is the distance between the router and extender? 30 feet is beginning distance.

What is the SQ feet size of the home? 


What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX30 Mode Mode  | Wifi Router RBK963 and RBK853 Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX3/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

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Orbi WiFi 6E