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Forum Discussion

Murrellj91's avatar
Murrellj91
Aspirant
Feb 21, 2019
Solved

LED Power Blinking AC1750

The amber “power” LED slowly blinks. No other LED’s are on or blinking. Tried unplugging, waited 8 hours for updates, and pushed reset button. Problem persists. Any ideas what to try next?
Firmware
Troubleshooting
  • Murrellj91's avatar
    Murrellj91
    Feb 22, 2019
    It was not brand new. It was about 6 months old. It was still under hardware warranty.
myersw's avatar
myersw
Master
Feb 22, 2019
Murrellj91 wrote:
It was not brand new. It was about 6 months old. It was still under hardware warranty.

So return and get another. You are into pain and suffering. 

Murrellj91's avatar
Murrellj91
Aspirant
Feb 22, 2019
Yes, I am returning it to NETGEAR and they are sending me a new one.
  • r0218's avatar
    r0218
    Aspirant
    Feb 25, 2019

    My R6700 has the exact same issue since morning today, I used TFTP to install the new firmware and the file is copied successfully but then the amber light blinks indefinitely, (it's the only light thats on rest lights are OFF)

     

    I have the hardware warranty, 6 months old router however customer support says since i'm able to ping the Gateway IP and the router responds, this is not a hardware issue and needs another 50$ for providing tech support to fix this issue? the brand new one in amazon today is 79$

     

  • antinode's avatar
    antinode
    Guru
    Feb 25, 2019

    > [...] I used TFTP to install the new firmware [...]

     

       Not a very detailed description of a moderately complex procedure,
    with ample opportunities for error.  As usual, showing actual actions
    with their actual results (error messages, LED indicators, ...) can be
    more helpful than vague descriptions or interpretations.  The actual
    "tftp" command, including the actual name of the firmware file, would be
    a better start.

     

    > [...] customer support says since i'm able to ping the Gateway IP and
    > the router responds, this is not a hardware issue [...]

     

       Assuming some missing details, that sounds plausible to me, but I
    haven't looked closely at the actual warranty to see what's covered or
    not.

     

    > [...] needs another 50$ for providing tech support to fix this issue?
    > the brand new one in amazon today is 79$ [...]


       I'd play with it a while, and then contribute it to a charity store
    before I'd pay Netgear more for the privilege of further dealing with
    Netgear.  Of course, if your situation differs from the one of the
    fellow who started this thread, then I'd also start a new thread for
    this new situation.