Lan Ports Orange

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MirageR wrote:

...but the other ports connected to my BT TV and my laptop dont seem to receive internet via ethernet and the light for both stays orange... any ideas how i can fix this?

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Sounds like the router is behaving as it should. Check the setup of the TV and the laptop.

Is the TV a wired LAN connection (I assume) or wifi? Setting up an Internet TV can be a pain, but is usually in the hands of the TV itself.

Does the laptop offer any useful messages?

TVs often have Ethernet chips that run at 100 Mbps, plenty fast enough for the task in hand. That's why it is amber. It's a speed indicator. BT is coy about the specs of its set top boxes, if that's what you have.

You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)

Many questions apply to different types of device, so there may be useful responses here, after all, your XR500 is essentially an R7800 router with an ugly case and a different operating system, but you might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Pro Gaming Routers - NETGEAR Communities

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.