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Re: Moving to a new home with my Nighthawk purchased a few months ago

GoWest
Aspirant

Moving to a new home with my Nighthawk purchased a few months ago

Hello Community,

I will be moving soon to a new home, taking my Nighthawk C7000v2 with me.  I purchased it last December.

Are there any special disconnect - reconnect procedures I should follow to make this process go smoothly?

Thanks,

Joe

Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 1 of 9
plemans
Guru

Re: Moving to a new home with my Nighthawk purchased a few months ago

are you changing ISP's? 
You'd want to make sure its compatible with your isp 

Message 2 of 9
GoWest
Aspirant

Re: Moving to a new home with my Nighthawk purchased a few months ago

Yes, I will. It is supposed to be compatible
Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 3 of 9
plemans
Guru

Re: Moving to a new home with my Nighthawk purchased a few months ago

then it *should* work.

I say should because I've seen an ISP provision a router with a firmware that caused it so others couldn't provision it. I haven't seen it in a while though. 

Message 4 of 9
GoWest
Aspirant

Re: Moving to a new home with my Nighthawk purchased a few months ago

I purchased it at Costco I think, not through an ISP. So no ISP had a chance to install any restrictive code.

But the larger question is are there any special disconnect/reconnect procedures to follow?

Or does one simply just unplug the router, move it to the new home, and start over as though the router is brand new right out of the box?

Thanks!
Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 5 of 9
plemans
Guru

Re: Moving to a new home with my Nighthawk purchased a few months ago

I've moved multiple time and used the same modems when moving. Its usually just cancelling your account and unplug, move, then have the new isp reprovision it. 

 

Even though you bought it at costco, when an ISP provisions it, it has the isp's version of the firmware 

Message 6 of 9
GoWest
Aspirant

Re: Moving to a new home with my Nighthawk purchased a few months ago

OK, thanks.  I will check up with my current ISP provider then to find out how their account cancellation works and confirm that they remove installed firmware.

Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 7 of 9
plemans
Guru

Re: Moving to a new home with my Nighthawk purchased a few months ago

They don't remove it. They simply deactivate it from their system.
Message 8 of 9

Re: Moving to a new home with my Nighthawk purchased a few months ago

Just one step that hasn't been mentioned so far, when moving a device to a new network it helps to do a "factory reset" to make it forget any settings from the older service. Password login details and things will be different. Rather than faffing around with possibly incompatible settings that need changing, start with a clean slate.

 

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

 

Message 9 of 9
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