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Forum Discussion
My C7000 router/modem third light down is orange, no internet or slow internet
Hello, and thanks in advance for any help. I know very little about router/modems. I believe my C7000 100-NAS is the cause for often times slow internet to no internet. The 3rd light down from t...
Alucard41 wrote:
We have at least two splitters. Also, our ethernet cable is a bit ragged. So, what I thought I'd do is run new cable and an ethernet and see if things change before I do anything else. It was working fine and slowly got worse then bad. We did have our internet speed upgraded to 400 gps. I was thinking of getting a new router & modem but I don't have $400 to spend on that. I assume Xfinity would charge for running new wire.
I'm not quite sure how to get "the reset of the downstream as well as your event logs?"
Thanks.
easy check? Just move the modem to right where the coax enters the home. See how well it works and how the signal/speeds do at that point. If they work well, then you can run the wire.
Xfinity does charge for running wires interior to the home. Everything exterior to the home is on them but inside, they charge for issues.
Meant "the rest" not reset.
The rest of the downstream info and logs help with the full line check. sometimes its just a few channels with issues.
Thanks again. I attached the rest of the downstream data....at least I hope I did.
I'll try to move the modem/router to where cable comes into our house. There's certainly alot of info about our router/modem when I sign into it. I just wish I understood everything.
Despite the regular channel and the 5G showing "strong" signal, our computers sometimes just spin until we get "this site can't be reached."I selccted to run diagnostics on my computer and I attached that as well.
see attached part 1 of downstream
see part 2 of downstream
Try the moving it first.
Your signal doesn't look to bad but you're only locking 1 upstream channel and it should be more.
Thanks. This weekend, I'm going to run new coaxil. I'd actually prefer not to use any splitters. However, with Xfinity's set-up, you have to. The main one comes into the house to where the Xfinity TV box is and where the Netgear C7000 is. So, you have to have a splitter there, unfortunately. Regardless, our's looks like a combination of coax with a couple of splitters. Is the Walmart Coax ok to use? I need about 50'. I could get what I suppose is better wire through Amazon.
I added a couple of pics to show how the cable comes into our house. It has something like a filter on it. I suppose I should get one of those?
Thanks again.
plemans wrote:Try the moving it first.
Your signal doesn't look to bad but you're only locking 1 upstream channel and it should be more.
I only say to try it without anything connected like a splitter to see if it locks the connection. If it locks before the splitter but not after, it either is an issue with the splitter or the signal not geing high enough.
that on the line looks like a moca filter or signal attenuator. can't confirm it without actual model numbers off it.
In terms of coax, I'm not sure. I usually order mine online and make my own cables because then I can ensure it works properly and has good connections.
