NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
My C7000 router/modem third light down is orange, no internet or slow internet
Hello, and thanks in advance for any help. I know very little about router/modems. I believe my C7000 100-NAS is the cause for often times slow internet to no internet. The 3rd light down from t...
Thanks again. I attached the rest of the downstream data....at least I hope I did.
I'll try to move the modem/router to where cable comes into our house. There's certainly alot of info about our router/modem when I sign into it. I just wish I understood everything.
Despite the regular channel and the 5G showing "strong" signal, our computers sometimes just spin until we get "this site can't be reached."I selccted to run diagnostics on my computer and I attached that as well.
Try the moving it first.
Your signal doesn't look to bad but you're only locking 1 upstream channel and it should be more.
Thanks. This weekend, I'm going to run new coaxil. I'd actually prefer not to use any splitters. However, with Xfinity's set-up, you have to. The main one comes into the house to where the Xfinity TV box is and where the Netgear C7000 is. So, you have to have a splitter there, unfortunately. Regardless, our's looks like a combination of coax with a couple of splitters. Is the Walmart Coax ok to use? I need about 50'. I could get what I suppose is better wire through Amazon.
I added a couple of pics to show how the cable comes into our house. It has something like a filter on it. I suppose I should get one of those?
Thanks again.
plemans wrote:Try the moving it first.
Your signal doesn't look to bad but you're only locking 1 upstream channel and it should be more.
I only say to try it without anything connected like a splitter to see if it locks the connection. If it locks before the splitter but not after, it either is an issue with the splitter or the signal not geing high enough.
that on the line looks like a moca filter or signal attenuator. can't confirm it without actual model numbers off it.
In terms of coax, I'm not sure. I usually order mine online and make my own cables because then I can ensure it works properly and has good connections.
UPDATE: Working people in household cannot do their job with connection problem, as stated. So in desperation, I visted the Xfinity store and got their Xfi gateway(renting it and hope to replace it with my own...some day). I brought it home, hooked it up. It worked great for an hour or so. At some point in time I went into my account and went into my settings to set it up the way I want. Somewhere in there, in retrospect and unbeknownst to me, I must have done something that gave me the same problem my Netgare router/modem did: "Connected without internet." Not again! I fiddled with it. I even took the xfinity gateway outside and hooked it directly to cable coming in from road, so as to bypass any problems in my house wiring. Still got the "Connected withouit Internet" on multiple devices. So, I started over the process of hooking up the new gateway. Then, it worked and is working now.
So, I'm not sure this is it but it seems like it could be: With Xfinity, the default setting is to share part of your wifi via "Xfinity guest wifi hotspot." On my Netgear, I disabled this. Had no problems for a couple of years until a few weeks ago, when I asked my question in this forum. I didn't even think of this or consider it as a potential problem. But this morning, I looked into my Xfinity account and, while eveyrhing was woring fine, I tuned off "Xfinity guest wifi hotspot" and immediately, I lost my connection and got the "connected without internet." So, I tried enabling this and disabling it. Everytime I disabled it I lost connection. Keep in mind that I was connected to my password protected account and not the guest wifi hotspot. Could this be the problem?
When it's working I look at my connection on my phone I see: "Wifi name" and "Connected via Xfinity." Could It be that I set up the gateway using the "Xfinity guest wifi hotspot" ?
