My computer used to find my 2.4 GHZ network easily. Now it can't find it

[Ayhamb99]

Basically, My laptop can't find the network that I set up with the R8500 anymore. But it's finding networks from other routers.

My laptop is incompatible with 5 GHZ Networks, But it's not even finding my 2.4 GHZ network.

[JamesGL · Accepted solution]

Hi Ayhamb99,

What are the lights on the router? Is wireless(2.4GHz and 5GHz) LED lit up?

What is the firmware version of the router?

Check the "Enable SSID broadcast" is checked under wireless setup.

Try changing channels.

[JamesGL · Accepted solution]

Hi Ayhamb99,

What are the lights on the router? Is wireless(2.4GHz and 5GHz) LED lit up?

What is the firmware version of the router?

Check the "Enable SSID broadcast" is checked under wireless setup.

Try changing channels.

[JamesGL]

Hi Ayhamb99,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.