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Forum Discussion
cfda00
Feb 23, 2021Follower
My response to security questions are rejected
Just changed Verizon router. Need to update extender. Somehow extender has wrong answers to security Q’s. I know where I was born and know brother’s name.
plemans
Feb 24, 2021Guru - Experienced User
The security questions work well if they're setup. If you didn't initially setup the questions, it still asks them but there isn't a correct answer.
But you can always factory reset the extender and start fresh. Push and hold reset for 7-15 seconds while its powered on. Then follow the install guide.
https://www.netgear.com/support/product/WN3000RPv3.aspx