NetGear Nighthawk RAX38-100NAS not recognized by 10-year old HP laptop

[LadyGeek2]

My HP Pavilion laptop won't recognize my router's wifi network. 

[plemans]

A couple things. 

1. what wifi card is in the laptop? That's kind of key. Some of the older cards struggle with AX. It was fixed by some card makers updating drivers but not all did it. So check what actual card is in the laptop and go directly to that manufacturer's website to get the driver. Don't use dell, sony, etc. go directly to whoever makes the card. 

2. You can replace the wifi card. some are replaceable and you can upgrade to a newer card. 

3. You can disable AX on the router. Under the wifi settings you can disable AX. If you don't have any ax devices, its not a big deal. If you do, then its not optimal and you can look at options 1 & 2

[FURRYe38]

Netgear has set up a community forum specifically for the NightHawk RAX WiFi 6 Router products. Most of the people who watch that forum are more likely to have experience with NH router products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/bd-p/en-home-routers-nighthawk-wif...

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you.

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@LadyGeek2 wrote:

My HP Pavilion laptop won't recognize my router's wifi network. 

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