NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ilircepani's avatar
ilircepani
Aspirant
Dec 11, 2020

Netgear AC1750 won't connect

I have internet through an Arris Modem (renting) through Xfiniti (the internet provider). I bought the Netgear AC1750 (Nighthawk), and went through all the app steps, and was on the phone directly with Xfinity to try having the Nighthawk router to connect to the internet, and it won't. We did the IP address, and bridge connection, all not connecting the router.

The internet light has never turned white/blue, always stays dark orange. Xfinitiy technicians on the phone said that this should be a problem in Netgears end. They said there could be a compatibility or firewall problem, that you guys need to fix in your end in order for this router to start working. Please I need help asap.   

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 11, 2020

    What arris modem is it? 

    What router did you buy? (ac1750 is a speed)

    What firmware is on the router? 

    • plemans's avatar
      plemans
      Guru - Experienced User
      Dec 11, 2020

      the TG1682g is a modem/router/phone device. it puts you in a double nat.

      After putting it in bridge mode, after the reboot, power it off and disconnect all devices from it even the coax. 

      The connect coax back to it, power it on and give it a couple minutes. 

      Then connect the router and only the router to it. power the router on. give it a couple minutes. 

      Make sure you only connect the router to it. Comcast only gives out 1 public ip address and when the TG1682g is in bridge mode, it can only have 1 device connected to it.