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Netgear Nighthawk C7800 Locked Out

fabrownii718
Aspirant

Netgear Nighthawk C7800 Locked Out

I purchase this modem/router off Ebay in September 2020. It was listed as open box. I have been using it since with Spectrum 1gb and has been fine. Today it started losing internet and seems to rebot itself. I wanted to login to routerlogin.net and check some settings. Whoever I purchased from not only changed the router login username and password but they also changed the security questions so I cannot even recover the password. I have no contact with this person. Is there anything I can do?

 

I have included the picture of these security questions. I obviously have no idea what this person younger sisters name is.

Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
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plemans
Guru

Re: Netgear Nighthawk C7800 Locked Out

You can factory reset it and get everything back to default. 

Simply push and hold reset for 7-15 seconds while its powered on. 

Then you'd need to re-install it. 

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Message 2 of 4

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plemans
Guru

Re: Netgear Nighthawk C7800 Locked Out

You can factory reset it and get everything back to default. 

Simply push and hold reset for 7-15 seconds while its powered on. 

Then you'd need to re-install it. 

Message 2 of 4
fabrownii718
Aspirant

Re: Netgear Nighthawk C7800 Locked Out

What do you mean re-install it? I just plugged it in and used the SSID and password located on the back since I wasnt able to access anything. 

Message 3 of 4
plemans
Guru

Re: Netgear Nighthawk C7800 Locked Out

there's an install guide that lets you setup your own ssid/password plus other settings. 

C7800 | Product | Support | NETGEAR

 

 

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