Orbi WiFi 7 RBE973
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Netgear R 7000 Lan Ports not working

skynet2001
Aspirant

Netgear R 7000 Lan Ports not working

Hello who can help

My R7000 does not use lan ports 1 and 3, ports 2 and 4 are working fine.

How can i resolve this

Thanks in advance

 

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 9
plemans
Guru

Re: Netgear R 7000 Lan Ports not working

1. what firmware is on the router? 

2. how long have they been not working? 

3. if you swap a device onto one of those ports, will it work? 

4. what caused it to stop working? (storm, dropped, firmware update, etc)

5. have you tried a simple factory reset and reinstall?

Message 2 of 9
skynet2001
Aspirant

Re: Netgear R 7000 Lan Ports not working

Hello ,thanks for the reply:

1. what firmware is on the router?  V1.0.11.106_10.2.100

2. how long have they been not working? From day 1

3. if you swap a device onto one of those ports, will it work? Changing has te same effect ,port 1 and 3 don t work, 2 and 4 do

4. what caused it to stop working? (storm, dropped, firmware update, etc) No idea

5. have you tried a simple factory reset and reinstall? Yes no effect

 

Thanks for your help in advance

Message 3 of 9
plemans
Guru

Re: Netgear R 7000 Lan Ports not working

have you tried installing the latest 1.0.11.128 firmware for that router? 

https://www.netgear.com/support/product/r7000.aspx

 

Message 4 of 9
skynet2001
Aspirant

Re: Netgear R 7000 Lan Ports not working

Installed firmware 1.0.11.128(rebooted) , still ports 1 and 3 not active

Lan cable active on port 2 switched to 1 and 3 without succes

 

Please advice

 

Message 5 of 9
skynet2001
Aspirant

Re: Netgear R 7000 Lan Ports not working

Is attached setting ok

 

Message 6 of 9
plemans
Guru

Re: Netgear R 7000 Lan Ports not working

If this has been going on from day 1, I'd open a support case with netgear. 

To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.

Message 7 of 9
wcalifas
Prodigy

Re: Netgear R 7000 Lan Ports not working

sounds like those 2 ports are dead for some reason. You can't really do much to fix them if the ports are technically dead.

Message 8 of 9
skynet2001
Aspirant

Re: Netgear R 7000 Lan Ports not working

How can i check by software if Ports are defect
Model: R7000|AC1900 Smart WIFI Router
Message 9 of 9
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