Netgear R 7000 Lan Ports not working

[skynet2001]

Hello who can help

My R7000 does not use lan ports 1 and 3, ports 2 and 4 are working fine.

How can i resolve this

Thanks in advance

[plemans]

1. what firmware is on the router? 

2. how long have they been not working? 

3. if you swap a device onto one of those ports, will it work? 

4. what caused it to stop working? (storm, dropped, firmware update, etc)

5. have you tried a simple factory reset and reinstall?

[skynet2001]

Hello ,thanks for the reply:

1. what firmware is on the router?  V1.0.11.106_10.2.100

2. how long have they been not working? From day 1

3. if you swap a device onto one of those ports, will it work? Changing has te same effect ,port 1 and 3 don t work, 2 and 4 do

4. what caused it to stop working? (storm, dropped, firmware update, etc) No idea

5. have you tried a simple factory reset and reinstall? Yes no effect

Thanks for your help in advance

[plemans]

have you tried installing the latest 1.0.11.128 firmware for that router? 

https://www.netgear.com/support/product/r7000.aspx

[skynet2001]

Installed firmware 1.0.11.128(rebooted) , still ports 1 and 3 not active

Lan cable active on port 2 switched to 1 and 3 without succes

Please advice

[skynet2001]

Is attached setting ok

[plemans]

If this has been going on from day 1, I'd open a support case with netgear. 

To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.

[wcalifas]

sounds like those 2 ports are dead for some reason. You can't really do much to fix them if the ports are technically dead.

[skynet2001]

How can i check by software if Ports are defect