Orbi WiFi 7 RBE973
Reply

Netgear c7000 internet led off

49ers123
Aspirant

Netgear c7000 internet led off

Hi All,

My router/modem combo internet led is off. The power, upstream, and downstream are solid green. The internet led is off and the 2.4 and 5 lights are blinking. I am unable to connect to wifi and through Ethernet cord. Xfinity says everything on their side is fine and they can’t even connect to the modem; it says offline. Any troubleshooting tips?

Thanks.
Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 1 of 4
plemans
Guru

Re: Netgear c7000 internet led off

Try disconnecting the coax from the C7000. Then push and hold reset for 7-15 seconds while its powered on. 

Then reconnect the coax and reboot it. See if you can use it. 

this factory resets it.

Message 2 of 4
49ers123
Aspirant

Re: Netgear c7000 internet led off

Thanks - I did this and still have the same issue. Any other tips?
Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
Message 3 of 4
plemans
Guru

Re: Netgear c7000 internet led off

Try a 30/30/30 reset. 

disconnect the coax from it. 

push and hold reset for 30 seconds while it powered on. 

power it off and continue holding reset for another 30 seconds

power it on while continuing to help reset for another 30 seconds 

 

If that doesn't help, you might have a hardwire failure. Is it still within warranty?

Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 1149 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7