NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

DMAP's avatar
DMAP
Follower
Mar 13, 2023

New Spectrum modem won’t talk to NETGEAR Nighthawk router

AC1750 Smart Wi-Fi Router

Model: R6700v3

Modem is live and Spectrum diagnosed from their end but unable to fix. I reset the router to factory settings but that didn’t work either. 

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 13, 2023

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.