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Re: Nighthawk 6900 Internet light not on

Gene0912
Aspirant

Nighthawk 6900 Internet light not on

 
Message 1 of 12
plemans
Guru

Re: Nighthawk 6900 Internet light not on

You didn't really give us much to go off. 

What modem do you have? 

What firmware is on the router? 

Is this a new purchase? Did it work before? What changed? 

What have you done to try to fix the problem? 

we aren't there to see what your setup is or whats going on so you need to help us to help you with details and specifics. 

thanks.

 

There's also a r6900, R6900p, C6900 (combo device). Seeing as how you only put 6900, tough to say which you have or whats going on. Again, details. 

https://www.netgear.com/support/product/R6900

https://www.netgear.com/support/product/R6900p

https://www.netgear.com/support/product/c6900

 

 

 

 

 

Message 2 of 12
Gene0912
Aspirant

Re: Nighthawk 6900 Internet light not on

Sorry! Modem with Cox. I’ve had it for a little over a year now. It was working well before and the firmware is at V1.0.2.8_10.0.38. I e tried rebooting both modem 1st waited around 10mins then turned on the Router. Recycling it I guess that was what it was called. Changing Ethernet cord. But all these to no avail.
Message 3 of 12
Gene0912
Aspirant

Re: Nighthawk 6900 Internet light not on

It’s a R6900 Router
Message 4 of 12
plemans
Guru

Re: Nighthawk 6900 Internet light not on

What cox modem is it? 

Does the modem work if you directly connect a pc/laptop to it? 

Message 5 of 12
Gene0912
Aspirant

Re: Nighthawk 6900 Internet light not on

It’s Coxs Arris
Message 6 of 12
plemans
Guru

Re: Nighthawk 6900 Internet light not on

what model?

Arris makes a lot of models

Message 7 of 12
Gene0912
Aspirant

Re: Nighthawk 6900 Internet light not on

i finally got the light to work and it worked for a little.  Now its asking for my WIFI password and it donesnt seem to recognize it.  I kept the password the same after I changed the SSID to what it was after the reset of the router.

 

Message 8 of 12
Gene0912
Aspirant

Re: Nighthawk 6900 Internet light not on

Now, I'm trying to get back to the Netgear App but I can't get in because it wouldnt take the password.  

Message 9 of 12
Gene0912
Aspirant

Re: Nighthawk 6900 Internet light not on

Sorry, its an ARRIS Model TM3402A

Message 10 of 12
plemans
Guru

Re: Nighthawk 6900 Internet light not on

Try connecting a computer directly to the modem and using it for a period of time to ensure its good? 

Try factory resetting and reinstalling the router? 

Message 11 of 12
Gene0912
Aspirant

Re: Nighthawk 6900 Internet light not on

All is good now.  Other than the power outages we had with COX that a thing on my router, but all isworking well now. Thankyou so much.

Message 12 of 12
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