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Forum Discussion
Nighthawk AC1900 Connection Issues
I purchased the Nighthawk AC1900 router last spring. I had been using the router provided by my cable company but was not satisfied with the coverage in my house. Since I've had this new router, I'...
Dunyduke16 wrote:
2) Can you let me know how I can find out what firmware version is on the device? Can I find that in the Nighthawk app or elsewhere?
Try the manual.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Read the bit in the manual Update the Firmware of the Router.
Dunyduke16 wrote:
3) The modem I'm using with this router is the Arris Touchstone TM822G. I don't use a device that is a modem/router combo.
It isn't how you use it that matters, but how it is set up. It looks like a modem-only device, which eliminates that from the picture.
Dunyduke16 wrote:
4) When I lose my connection, it is a wireless connection. In fact, when I just opened my laptop to see if there were any responses to my original post, I had to disconnect and reconnect because I had no connection.
We don't know if that is the wifi or your laptop. These things try to save energy by turning things off when they are using them. So Windows laptops, and maybe others, will turn off the wifi when they don't see anything going on. But that shouldn't happen in the middle of a session.
What happens when you "disconnect and reconnect"? That could describe many things. What are you doing to wake the device up?
OK, I'll see if I can find the manual. And I'm definitely losing connection when I'm in the middle of accessing the internet (i.e., Zooming, checking sports scores, etc.). On my phone, I just turn off my wifi and then turn it right back on. I then am reconnected in seconds. Same for my laptop. I see the icon on my laptop in the taskbar when it loses a connection. I click on it, it brings up wireless connection, I click to disconnect, and then immediately click again to connect. Again, connection is restored within seconds.
I wasn't able to find the manual, but my Nighthawk app tells me it's running version 1.3.1.64.
Thanks again for trying to help me with this.
Dunyduke16 wrote:
I wasn't able to find the manual,
I already provided a link for that:
Support | NETGEAR
Feed in your model number and get the manual.
Dunyduke16 wrote:
my Nighthawk app tells me it's running version 1.3.1.64.
That is not the latest.
If it's not running the latest version, I'm assuming I should update it? Could you walk me through how that gets done? It doesn't appear that I have any updates available on the app.