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Dunyduke16's avatar
Dunyduke16
Aspirant
Dec 30, 2020

Nighthawk AC1900 Connection Issues

I purchased the Nighthawk AC1900 router last spring.  I had been using the router provided by my cable company but was not satisfied with the coverage in my house.  Since I've had this new router, I'...
Dunyduke16's avatar
Dunyduke16
Aspirant
Dec 31, 2020

OK, I'll see if I can find the manual.  And I'm definitely losing connection when I'm in the middle of accessing the internet (i.e., Zooming, checking sports scores, etc.).  On my phone, I just turn off my wifi and then turn it right back on.  I then am reconnected in seconds.  Same for my laptop.  I see the icon on my laptop in the taskbar when it loses a connection.  I click on it, it brings up wireless connection, I click to disconnect, and then immediately click again to connect.  Again, connection is restored within seconds.

Dunyduke16's avatar
Dunyduke16
Aspirant
Jan 04, 2021

I wasn't able to find the manual, but my Nighthawk app tells me it's running version 1.3.1.64.

 

Thanks again for trying to help me with this.

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jan 04, 2021
    Dunyduke16 wrote:

    I wasn't able to find the manual,

    I already provided a link for that:

     

    Support | NETGEAR

    Feed in your model number and get the manual.

     

    Dunyduke16 wrote:

    my Nighthawk app tells me it's running version 1.3.1.64.

     

    That is not the latest.